Treatment Coordinator

Lane & Associates Family Dentistry; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive Insurance Coverage

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Paid Training for Treatment Coordin.'

Employee Assistance Program

Uniform Allowance

Paid Time Off & Paid Holidays

Fridays off at 2 PM

Team events & giveaways

Job summary

Lane & Associates Family Dentistry is seeking an experienced Treatment Coordinator to join our Raleigh team. You will act as a key liaison for patients, explain treatment options, navigate insurance benefits, and coordinate appointments to ensure smooth patient care.

In this role you will verify insurance, schedule and confirm visits, support doctors and hygienists, and help achieve excellent patient experiences.

Qualifications

• 1–2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills are required.
• Proficiency with computers and familiarity with Denticon is preferred.

Responsibilities

• Serve as a primary point of contact for patients with a welcoming and professional demeanor.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Present and review treatment plans to promote case acceptance.
• Verify and update insurance information and eligibility; maintain accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain HIPAA-compliant electronic patient records and a clean reception area.

Skills

Communication skills

Attention to detail

Organizational skills

Computer proficiency

Education

High School Diploma or GED

Tools

Denticon

Job description

Now Hiring: Treatment Coordinator | Raleigh Neuse

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills.
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers.
• High School Diploma or GED.
• Ability to lift 15-20 lbs.

Benefits

• Competitive pay.
• Comprehensive Insurance Coverage (after 90 days!) – Health, Vision, Dental, Life, Disability, FSA & more.
• 401(k) Employer Contribution Plan.
• Quarterly Performance Bonus Opportunities.
• Paid Treatment Coordinator Training Class.
• Employee Assistance Program.
• Uniform Allowance.
• Paid Time Off & Paid Holidays.
• Fridays off at 2 PM.
• Volunteer opportunities with our Smile Squad to earn awesome prizes.
• Fun team events, giveaways & social campaigns year-round.
• Birthday and Work Anniversary surprises sent directly from our owners.

Exclusive Team Perks

As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.