Treatment Coordinator

Lane-; Cary (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Employer Contribution Plan

Quarterly Performance Bonus

Paid Training

Paid Time Off & Holidays

Fridays off at 2 PM

Employee Assistance Program

Job summary

Lane & Associates Family Dentistry is seeking a Dental Treatment Coordinator to join our Cary, NC team. You will be the first point of contact, coordinating appointments, explaining treatment plans, and guiding patients through insurance processes to optimize care and case acceptance.

The role requires 1–2 years in a dental front office or similar setting, strong communication, and a professional, detail-oriented approach. Join a friendly, patient-focused team with competitive pay and benefits.

Qualifications

• 1-2 years in a dental front office or similar role.
• Strong communication and organizational skills.
• Professional and polished demeanor with attention to detail.
• Ability to lift 15-20 lbs.
• Proficient with computers and office software.

Responsibilities

• Serve as a primary point of contact for patients with a welcoming, professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments.
• Keep doctors and hygienists' schedules productive and filled.
• Collect and update patient and insurance information in the system.
• Check in/out patients with care and professionalism.
• Present and review treatment plans to promote case acceptance.
• Verify insurance coverage and eligibility and maintain records.
• Process payments and enforce financial policies accurately.
• Maintain HIPAA-compliant electronic patient records and a clean reception area.

Skills

Dental front office

Strong communication

Attention to detail

Team oriented

Proficient with computers

Education

High School Diploma or GED

Tools

Denticon

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Cary, NC, US

Now Hiring: Treatment Coordinator | Cary Greenlevel

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

• Competitive pay!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Paid Treatment Coordinator Training Class in Fuquay Varina
• Employee Assistance Program!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.