Treatment Coordinator

Lane & Associates Family Dentistry; Cary (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) employer contribution

Paid training

Paid time off

Fridays off at 2 PM

Team events

Volunteer opportunities

Exclusive team perks

Job summary

Lane & Associates Family Dentistry is seeking an experienced Treatment Coordinator to join the Cary Tryon Oral Surgery + Orthodontics team. You will be the main contact for patients, manage scheduling, and guide patients through treatment plans and financing options.

The role requires dental office experience, strong communication, and excellent organizational skills to support a smooth patient journey and exceptional care.

Qualifications

• Previous experience in a dental office or as a Treatment Coordinator/Dental Receptionist or similar role.
• Knowledge of dental terminology and procedures.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Patient-first mindset with commitment to customer service.
• Ability to work collaboratively with team members.

Responsibilities

• Serve as primary point of contact for patients with a warm, welcoming experience.
• Manage multi-line phone system and scheduling tasks.
• Coordinate patient appointments to maintain provider schedules.
• Check patients in and out with professionalism.
• Present and review treatment plans and patient financial options.
• Verify insurance coverage and assist patients with benefits.
• Collect payments and follow established policies.
• Enter and update patient demographics and insurance information.
• Maintain HIPAA-compliant electronic records and secure privacy.

Skills

Dental experience

Strong communication

Interpersonal skills

Organization & attention to detail

Customer service mindset

Team collaboration

Education

High School Diploma or GED

Job description

Are you an experienced dental professional who enjoys connecting with patients, discussing treatment, and helping people feel confident about their dental care? Lane & Associates Family Dentistry/NCOSO is looking for a Treatment Coordinator to join our Cary Tryon Oral Surgery + Orthodontics team!

We are looking for someone with previous dental experience who understands the pace of a dental office, knows how to build trust with patients, and can confidently guide patients through their treatment journey.

What You Will Do:

As a Treatment Coordinator, you will be an important part of both the patient experience and the success of the practice. You will:

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by effectively coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients while helping them understand their recommended care and financial options.
• Verify insurance coverage and eligibility and assist patients with understanding their benefits.
• Collect payments and follow established financial policies and procedures.
• Accurately enter and update patient demographic and insurance information
• Maintain accurate electronic patient records while following HIPAA and company privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Collaborate with doctors and team members to provide an exceptional patient experience.
• Perform additional duties as assigned to support the overall success of the practice.

What We Are Looking For:

This position is ideal for an experienced dental professional who is ready to bring their knowledge and experience to a new team.

We are looking for someone who has:

• Previous experience in a dental office
• Experience as a Treatment Coordinator, Dental Receptionist, or similar dental administrative role
• Oral Surgery and/or Orthodontics experience is preferred
• Knowledge of dental terminology and common dental procedures
• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• A patient-first mindset with commitment to excellent customer service
• The ability to work collaboratively with team members
• A positive, professional, and dependable demeanor
• High School Diploma and/or GED

What You Can Expect From Us

At Lane & Associates, we believe our team members deserve to feel valued and supported.

Our benefits and perks include:

• Comprehensive insurance coverage after 90 days to include Health, Vision, Dental, Life, FSA, Disability Insurance, and more!
• Competitive pay!
• 401(k) Employer Contribution Plan!
• Quarterly Performance Bonus Opportunities!
• Paid Training Classes!
• Paid Time Off and Paid Holidays!
• Fridays Off at 2 PM!
• Employee Assistance Program!
• Team Events, Giveaways and Social Campaigns!
• Birthday and Work Anniversary surprises from the owners!
• Volunteer Opportunities through our Smile Squad!
• Exclusive Team Perks and Experiences: Lane & Associates is also the Official Team Dentist of the Carolina Hurricanes ,Durham Bulls, NC Athletics, and the Campbell Camels; giving our team access to unique experiences and company perks.

Why Lane & Associates?

We are a growing dental organization, but our focus remains on the people who make our practices successful. Wewant experienced dental professionals to have the opportunity to build a career, not simply take another job.If you are someone who takes pride in your work, enjoys helping patients, and wants to be part of a team that recognizes your experience and contributions, we would love to hear from you!