Treatment Access Navigator (Spravato & TMS)

OASIS MENTAL HEALTH CENTERS MEDICAL LLC; Waterford (CT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Medical/Dental/Vision benefits

Life insurance

Employee discount

Job summary

Oasis Mental Health Centers Medical LLC is seeking full-time Consultant Coordinators across New Jersey to educate and assist patients into treatment for Spravato and TMS. The role guides the patient journey from free consultation to first treatment session, including insurance review and cost calculations.

The position requires experience in behavioral health, sales, and CRM usage, with on-site work and flexible hours based on patient needs.

Qualifications

• Experience in behavioral health and sales is required.
• Experience using CRMs and handling insurance benefits is preferred.
• Strong communication and organization skills are essential.

Responsibilities

• Educate patients on treatments during free consultations (in person, Zoom, or phone).
• Explain insurance benefits and calculate out-of-pocket costs to help patients decide entry into treatment.
• Maintain clear, timely communication with prospective patients from consultation to treatment start.
• Complete documentation and update patient status in the company system; upload necessary docs.
• Troubleshoot obstacles hindering patient access to treatment.
• Collect documents required for insurance submissions and authorizations.
• Coordinate with clinicians to place patients into treatment at centers across the state.
• Collaborate with other coordinators to maximize efficiency of placing patients into treatment.

Skills

Behavioral health

Sales experience

CRM software

Insurance knowledge

Customer communication

Tools

CRM systems

Documentation software

Job description

Oasis Mental Health Centers Medical LLC is seeking full-time Consultant Coordinators across New Jersey to educate and assist patients into treatment for Spravato and TMS. The role guides the patient journey from free consultation to first treatment session, including insurance review and cost calculations.

The position requires experience in behavioral health, sales, and CRM usage, with on-site work and flexible hours based on patient needs.