Treasury Support Lead — Service & Process Champion

Mercantile Bank of Michigan; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus programs

401(k) match

Health and wellness programs

Paid time off

Job summary

A leading financial institution in Grand Rapids, MI is seeking a Treasury Support Assistant Manager to supervise a team and ensure excellent customer service. The role involves coaching staff, problem-solving, and hands-on support for treasury products and online banking. Candidates should have over three years of banking experience and strong leadership skills. Competitive compensation, benefits, and opportunities for professional growth are offered in this collaborative environment.

Qualifications

• 3+ years of experience in Banking or Treasury Management.
• Ability to work M-F from 8:30am to 5:30pm.
• Strong customer service experience handling escalated situations.

Responsibilities

• Oversee daily operations and supervise Treasury Support Specialists.
• Provide hands-on customer support and manage escalated inquiries.
• Assist in staff development through coaching and training.

Skills

Banking knowledge

Team leadership

Customer service

Problem solving

Process improvement

Education

Associate's degree or equivalent experience

Tools

Treasury products

Online banking platforms

iPhone

Android devices

Job description

A leading financial institution in Grand Rapids, MI is seeking a Treasury Support Assistant Manager to supervise a team and ensure excellent customer service. The role involves coaching staff, problem-solving, and hands-on support for treasury products and online banking. Candidates should have over three years of banking experience and strong leadership skills. Competitive compensation, benefits, and opportunities for professional growth are offered in this collaborative environment.