Treasury Management Lead — Small Business Support

Provident Bank; New Jersey; Hybrid; USD 42,953 - 53,685; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Paid time-off (PTO)

Job summary

Provident Bank, located in New Jersey, is looking for a Lead Treasury Management Small Business Support professional. This hybrid role involves supervising a customer support team dedicated to small business clients. You will oversee daily operations, ensuring high-quality service delivery and risk control.

The ideal candidate will have leadership experience, strong knowledge of Treasury Management products, and a commitment to service excellence. The position offers flexibility with in-office presence a few days a week.

Qualifications

• 5+ years of experience with supervisory responsibilities preferred.
• Experience with Treasury Management products and/or call center leadership.
• Proven ability to manage processes and operate in a risk-controlled environment.

Responsibilities

• Supervise and support Treasury Management Customer Support Specialists.
• Monitor calls and emails to ensure service standards are met.
• Lead onboarding and training for new associates.

Skills

Leadership and coaching skills

Customer-focused mindset

Strong communication skills

Education

High School Diploma or GED

Associate or bachelor’s degree

Tools

Treasury Management products

Digital banking platforms

Job description

Provident Bank, located in New Jersey, is looking for a Lead Treasury Management Small Business Support professional. This hybrid role involves supervising a customer support team dedicated to small business clients. You will oversee daily operations, ensuring high-quality service delivery and risk control.

The ideal candidate will have leadership experience, strong knowledge of Treasury Management products, and a commitment to service excellence. The position offers flexibility with in-office presence a few days a week.