Treasury Management Supervisor

Grbbank; City of Rochester (NY); On-site; USD 75,400 - 92,640; Full time

Job summary

Genesee Regional Bank in New York seeks a Treasury Management Team Leader to oversee cash management, electronic banking and merchant services implementations and client support.

This supervisory role requires strong leadership to drive Sales and Operations, with collaboration across departments and compliance with regulations. Your focus includes client education and ongoing treasury management support.

Qualifications

• Bachelor’s degree and a minimum of 6 years in banking, including at least 2 years in treasury management.
• Leadership experience in a banking environment with a focus on treasury services.
• Strong knowledge of cash management, ACH origination and merchant services.

Responsibilities

• Oversee the daily operation and management of the Treasury Management team.
• Manage the sales activities and efforts of Treasury Management Specialists.
• Create reporting metrics for Senior Management.
• Collaborate with other Bank departments on operational issues of Treasury Management.
• Provide sales support to Commercial Relationship Managers, including product demonstrations and implementation for complex commercial clients.
• Administer Treasury Management products: set‑up, implementation, and first‑level support.

Skills

Team leadership

Treasury management

Sales support

Project management

Customer service

nCino familiarity

Education

Bachelor’s Degree

Tools

nCino

Job description

Salary

USD $75,400 - $92,640 per year, based on skill set, experience, location, qualifications and other job-related factors.

Role Overview

Internal title: Treasury Management Team Leader (supervisory)

The Treasury Management Team Leader is responsible for the bank’s cash management, electronic banking and merchant services products, implementation, project management and ongoing client support. This is a “working” Team Lead position.

Primary Responsibilities

• Oversee the daily operation and management of the Treasury Management team.
• Manage the sales activities and efforts of the Treasury Management Specialists.
• Create reporting metrics for Senior Management.
• Collaborate with other Bank departments on operational issues of the Treasury Management Team.
• Participate in Bank-wide projects as needed.
• Provide sales support to Commercial Relationship Managers, including product demonstrations and implementation for complex commercial clients.
• Administer the bank’s Virtual Check Deposit service: set‑up, client implementation, training, first‑level support, compliance, reporting, and overall product management.
• Administer the bank’s ACH origination program: set‑up, implementation, training, NACHA compliance, credit‑risk oversight, monthly activity monitoring, first‑level support and overall product management.
• Administer the bank’s Merchant Services program: set‑up, implementation, training, first‑level support, statements, and overall product management.
• Provide ongoing customer treasury management education through calls, site visits, and communications on security, new products, and enhancements.
• Manage the bank’s CDARS/ICS programs: client set‑up, documentation, rollovers, and overall product management.
• Administer Treasury Management products: set‑up, implementation, and first‑level support. Manage the Account Analysis process for commercial clients, including account set‑up, monthly billing, and ongoing maintenance.
• Provide support for additional treasury management products (Positive Pay, Lease Security, Lockbox arrangements, Smart Pay, Remit Plus, etc.): implementation, documentation, first‑level support, and overall product management.
• Support the Commercial Relationship Associate team in providing first‑level support for complex treasury management needs and technical support.
• Develop and document processes and procedures to improve workflow and ensure compliance with regulations; maintain the department’s Vault page.
• Actively demonstrate the behaviors outlined in the GRB Experience.
• Meet expectations in performance, productivity, and quality standards.
• Use nCino to track and document client interactions and sales activities.
• Stay current on competitive market conditions, products, and solutions.
• Hire, train, and motivate staff.
• Other duties as assigned.

Education and Experience

Bachelor’s Degree and a minimum of 6 years in banking, including at least 2 years in Treasury Management or similar commercial banking sales or service experience, or an equivalent combination of education and experience.

Competencies

• Provide a remarkable client experience with warmth and genuine interest.
• Lead by example; identify and resolve problems independently.
• Act as a unified team; communicate proactively within and across departments.
• Work independently; seek and incorporate feedback.
• Demonstrate PC literacy.
• Exhibit excellent verbal and written communication skills.
• Conduct effective meetings with small‑business clients and prospects to uncover needs.
• Maintain working knowledge of Banking Policies and Procedures.
• Show organizational and project‑management skills.
• Manage multiple priorities efficiently.

Physical Demands

Regular use of hands and fingers, standing, sitting, climbing, balancing, walking, stooping, kneeling, crouching, crawling, and climbing stairs. Occasionally lift or move up to 25 pounds. Requires close and distance vision.

Work Environment

The work environment is indoor and climate‑controlled.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity

Genesee Regional Bank is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.