Treasury Support Lead - Banking Ops & Coaching

Mercantile Bank; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Multiple Medical, Dental and Vision plans

401(k) match

Tuition Reimbursement

Employee Assistance Program

Job summary

A community-focused financial institution in Grand Rapids is seeking a Treasury Support Assistant Manager. This role involves leading a team and providing exceptional customer support for treasury products. The ideal candidate will have significant banking experience and strong leadership skills. Responsibilities include supervising team operations, coaching staff, and ensuring high-quality service delivery. Competitive compensation and benefits are offered for the position, embodying a commitment to employee and community wellbeing.

Qualifications

• 3+ years of experience in Banking and/or Treasury Management.
• Ability to manage complex customer interactions.
• Experience with online banking platforms.

Responsibilities

• Oversee daily operations and support Treasury Support Manager.
• Provide hands-on customer support and manage escalated inquiries.
• Develop team members through coaching and training.

Skills

Customer service background

Technology aptitude

Leadership abilities

Education

Associate's degree or equivalent experience

Tools

Online banking systems

Treasury products knowledge

Job description

A community-focused financial institution in Grand Rapids is seeking a Treasury Support Assistant Manager. This role involves leading a team and providing exceptional customer support for treasury products. The ideal candidate will have significant banking experience and strong leadership skills. Responsibilities include supervising team operations, coaching staff, and ensuring high-quality service delivery. Competitive compensation and benefits are offered for the position, embodying a commitment to employee and community wellbeing.