Treasury Support Lead & Quality SME

First Interstate Bank; Clive (IA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

PTO and federal holidays

Child Care Assistance Program

Exercise reimbursement program

Job summary

First Interstate Bank is seeking a Treasury Support Specialist III to oversee quality control and department reporting. You will guide staff, resolve escalated issues, and contribute to project work across treasury operations.

The role requires strong customer service, leadership capability, and a solid knowledge of Microsoft Office. You will participate in training, audits, and process improvements to ensure compliance and accuracy.

Qualifications

• Demonstrated experience delivering exemplary customer service in a professional setting.
• Ability to interpret varied instructions and provide effective solutions.
• Strong computer skills and proficiency with Microsoft Office applications.
• Proven ability to lead teams and multitask in a fast-paced environment.

Responsibilities

• Coordinate team training, manage work queues, and identify training needs.
• Prepare and report departmental statistics and performance metrics.
• Assist with day-to-day processing and ensure procedures are current and audited.
• Resolve escalated issues while complying with regulations and quality standards.
• Communicate with staff and customers to resolve issues and implement solutions.

Skills

Customer service

Team leadership

Multitask in fast-paced environment

Financial acumen

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Job description

First Interstate Bank is seeking a Treasury Support Specialist III to oversee quality control and department reporting. You will guide staff, resolve escalated issues, and contribute to project work across treasury operations.

The role requires strong customer service, leadership capability, and a solid knowledge of Microsoft Office. You will participate in training, audits, and process improvements to ensure compliance and accuracy.