Treasury Operations Lead & SME

First Interstate Bank; Spokane (WA); On-site; USD 2,956,000 - 4,436,000; Full time

Benefits offered by this job

Paid time off

Child care assistance

Exercise reimbursement

Job summary

First Interstate Bank in Spokane, WA seeks a Treasury Support Specialist III to oversee quality control of daily Treasury Support tasks and departmental reporting, while assisting with projects and resolving escalated issues. This role leads training, coordinates work queues, ensures procedures are up to date, and acts as a SME for treasury initiatives, supporting testing of upgrades and new software.

Strong customer service and MS Office skills are essential, with 4–6 years of related

Qualifications

• Demonstrated experience delivering an exemplary level of customer service in a professional environment.
• Ability to interpret a variety of instructions presented in written, oral, diagram, or schedule form.
• Proven ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including advanced knowledge and experience with Microsoft Office.
• Ability to work effectively as both a team member and team leader, and to multitask in a fastpaced environment.
• Flexible and self-motivated, with strong problemsolving abilities, financial acumen, and sound judgment.
• Demonstrated teamoriented mindset that supports the success of First Interstate Bank's strategic initiatives.
• Serves as the SubjectMatter Expert (SME) for the department.

Responsibilities

• Coordinates team training, manages work queues, and identifies additional training needs.
• Prepares and reports departmental statistics.
• Assists with daytoday processing as needed.
• Ensures departmental procedures are accurate, uptodate, reviewed annually, and maintained as necessary.
• Resolves escalated and complex nonroutine issues with minimal supervision while ensuring compliance with regulations and audit standards.
• Communicates with bank personnel and/or customers as needed to resolve issues.
• Participates in partner calls to provide product solutions that meet customer needs.
• Participates in meetings and training seminars to stay current on regulatory and procedural changes.
• Supports the development and implementation of new products, processes, and procedures.
• Multitasks across multiple systems while effectively prioritizing incoming requests.
• Assists with the implementation and conversion of new software, including testing upgrades and releases.
• Provides input to management for quality reviews of staff work, training documentation, and ongoing quality monitoring.
• Serves in a leadership capacity by providing individual and group training and facilitating team meetings.
• Takes an active role in Treasury Solutions projects as a SubjectMatter Expert (SME).
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, particularly those related to jobspecific duties.

Skills

Customer service

Instruction interpretation

Needs assessment

MS Office proficiency

Team leadership

Multitasking

Problem solving

Financial acumen

SME responsibility

Education

GED or higher

Associate's degree preferred

4–6 years related experience

Customer service experience preferred

Tools

MS Office

Job description

First Interstate Bank in Spokane, WA seeks a Treasury Support Specialist III to oversee quality control of daily Treasury Support tasks and departmental reporting, while assisting with projects and resolving escalated issues. This role leads training, coordinates work queues, ensures procedures are up to date, and acts as a SME for treasury initiatives, supporting testing of upgrades and new software.

Strong customer service and MS Office skills are essential, with 4–6 years of related