Treasury Management Support Specialist

First Financial Bank; Orland Park (IL); Hybrid; USD 26,000 - 33,000; Full time

Job summary

First Financial Bank in Illinois is seeking an entry-level Customer Service Associate to support Treasury Management and commercial clients. You will respond to inquiries, resolve issues, and educate clients on system capabilities while delivering exceptional service.

Ideal candidates have 1–3 years in customer service or deposit operations, basic Word/Excel skills, and a degree or equivalent experience. Remote work options are provided with on-site training as needed.

Qualifications

• 1-3 years of Customer Service experience.
• Basic knowledge of Word & Excel.
• 1-3 years of Deposit Operations or Cash Management experience or Bachelor’s Degree

Responsibilities

• Respond to inquiries relating to bank products and services.
• Handle incoming calls from business clients and internal staff to resolve questions and educate on system capabilities.
• Remain current on products, policies and procedures for the department.
• Resolve issues with varying degrees of complexity through account research and resources.
• Escalate requests requiring additional knowledge as defined by leadership.
• Accept ownership of problem resolution from start to finish for clients and internal employees.
• Perform additional support functions as assigned by leadership.

Skills

Customer service

Word & Excel

Basic computer skills

Education

Bachelor’s Degree

Job description

First Financial Bank in Illinois is seeking an entry-level Customer Service Associate to support Treasury Management and commercial clients. You will respond to inquiries, resolve issues, and educate clients on system capabilities while delivering exceptional service.

Ideal candidates have 1–3 years in customer service or deposit operations, basic Word/Excel skills, and a degree or equivalent experience. Remote work options are provided with on-site training as needed.