Treasury Operations Lead & Quality SME

First Interstate Bank; Fort Collins (CO); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Generous PTO

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Bank is seeking a Treasury Support Specialist III to focus on quality control of daily tasks and oversee departmental reporting. The role supports staff with issue resolution, project management, and SME duties within Treasury Solutions.

Responsibilities include training coordination, statistics reporting, and assisting with new software implementations to ensure compliant, efficient operations across multiple Colorado and other state offices.

Qualifications

• Demonstrated experience delivering an exemplary level of customer service in a professional environment.

Responsibilities

• Coordinates team training, manages work queues, and identifies additional training needs.
• Prepares and reports departmental statistics.
• Assists with day-to-day processing as needed.
• Ensures departmental procedures are accurate, up-to-date, reviewed annually, and maintained as necessary.
• Resolves escalated and complex non-routine issues with minimal supervision while ensuring compliance with regulations and audit standards.
• Communicates with bank personnel and/or customers as needed to resolve issues.
• Participates in partner calls to provide product solutions that meet customer needs.
• Participates in meetings and training seminars to stay current on regulatory and procedural changes.
• Supports the development and implementation of new products, processes, and procedures.
• Multitasks across multiple systems while effectively prioritizing incoming requests.
• Assists with the implementation and conversion of new software, including testing upgrades and releases.
• Provides input to management for quality reviews of staff work, training documentation, and ongoing quality monitoring.
• Serves in a leadership capacity by providing individual and group training and facilitating team meetings.
• Takes an active role in Treasury Solutions projects as a Subject-Matter Expert (SME).
• Cooperates with, participates in, and supports adherence to all internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, particularly those related to job-specific duties.

Skills

Customer service

Multitask

Regulatory/compliance

Problem solving

Team leadership

Microsoft Office

Education

GED

Associate's Degree in Business

Tools

Microsoft Office

Job description

First Interstate Bank is seeking a Treasury Support Specialist III to focus on quality control of daily tasks and oversee departmental reporting. The role supports staff with issue resolution, project management, and SME duties within Treasury Solutions.

Responsibilities include training coordination, statistics reporting, and assisting with new software implementations to ensure compliant, efficient operations across multiple Colorado and other state offices.