Treasury Onboarding Quality Leader

City National Bank; Los Angeles, Northern (CA, KY); Hybrid; USD 87,000 - 139,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Career development

Time away benefits

Fertility benefits

Career mobility

Colleague groups

Job summary

City National Bank is seeking an Operations Manager II for Treasury Management Client Onboarding Quality Assurance Leadership to drive end-to-end quality across Implementations, Operations, and QC teams. You will design training programs, maintain SOPs, and develop KPI dashboards to support leadership decisions.

Lead root-cause analysis, establish governance, and partner with Compliance, Risk, and Legal to ensure regulatory alignment while enhancing the client onboarding experience for Treasury

Qualifications

• Minimum 5 years banking operations experience in a financial institution.
• Minimum 5 years operations management experience.
• Minimum 3 years quality assurance or quality control management experience.

Responsibilities

• Lead quality assurance leadership and governance across onboarding teams.
• Design and deliver targeted onboarding team training and certifications.
• Develop, update, and maintain SOPs for onboarding processes.
• Produce monthly quality reports and KPI dashboards for leadership.
• Establish robust quality control frameworks across onboarding lifecycle.
• Collaborate with Compliance, Risk, and Legal on regulatory requirements.

Skills

Banking operations

Operations management

Quality assurance

Job description

City National Bank is seeking an Operations Manager II for Treasury Management Client Onboarding Quality Assurance Leadership to drive end-to-end quality across Implementations, Operations, and QC teams. You will design training programs, maintain SOPs, and develop KPI dashboards to support leadership decisions.

Lead root-cause analysis, establish governance, and partner with Compliance, Risk, and Legal to ensure regulatory alignment while enhancing the client onboarding experience for Treasury