Treasury Management Services Specialist I

Camden National Bank; West Gardiner (ME); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and birthday leave

401(k) retirement savings plan

Tuition reimbursement and professional

development

Employee assistance program

Wellness program

Job summary

Camden National Bank is seeking a Treasury Management Support professional to provide customer assistance across Online Banking, e-statements, and related services. The role involves training clients, troubleshooting issues, and coordinating with internal teams to ensure accurate processing.

The ideal candidate will have 2+ years in customer service or treasury operations, with strong communication skills and the ability to train customers over the phone.

Qualifications

• 2+ years of experience in customer service, treasury management or operations related position.
• Working knowledge of Treasury Management products and services listed above.
• Associate or Bachelor’s degree preferred, but not required. Professional certifications or prior experience may offset higher education.

Responsibilities

• Answer phone and email support inquiries for all Treasury Management products and services.
• Research requests as needed by engaging appropriate departments to provide a thorough response to the client.
• Implement new services as requested by the Treasury Management sales team and provide follow up training to the client. Most training will be completed over the phone.
• Review documents to ensure all necessary authorizations are received and are properly completed. Use bank systems to appropriately file documentation.
• Complete annual RDC and ACH operational reviews.
• Assist sales team with relationship reviews by gathering product and services usage by customer.

Skills

Treasury management knowledge

Customer service

Communication skills

Training customers

Technical troubleshooting

Time management

Education

Associate or Bachelor’s degree preferred

Job description

Live here. Play here. Bank here. Work here. If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place.

Get To Know Us

• We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities.
• We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.
• Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.
• We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

Position Summary

The primary purpose of this position is to provide customer support for all Treasury Management products and services and to assist the Treasury Management services team with daily functions and tasks. This may also include support to bank employees as well as customers including training, technical support and new service requests. TM products and services include, but are not limited to Online Banking, e-statements, online wires, ACH processing, Remote Deposit Capture, Positive Pay and Account Reconciliation, EDI Reports, Enhanced Account Analysis, and Lockbox services.

Essential Duties And Responsibilities

• Answer phone and email support inquiries for all Treasury Management products and services.
• Research requests as needed by engaging appropriate departments to provide a thorough response to the client.
• Implement new services as requested by the Treasury Management sales team and provide follow up training to the client. Most training will be completed over the phone.
• Review documents to ensure all necessary authorizations are received and are properly completed. Use bank systems to appropriately file documentation.
• Complete annual RDC and ACH operational reviews.
• Assist sales team with relationship reviews by gathering product and services usage by customer.

Basic Qualifications

• Working knowledge of Treasury Management products and services listed above.
• 2+ years of experience in customer service, treasury management or operations related position.

Preferred Qualifications

• Associate or Bachelor’s degree preferred, but not required. Professional certifications or prior experience may offset higher education.

Skills And Abilities

• Excellent verbal, written and interpersonal communications skills. Courteous and tactful due to the type, nature and frequency of contact with clients.
• Ability to train customers over the phone or in person.
• Adequate computer and technical skills to be able to do simple troubleshooting such as browser updates and resolving other technical issues with Online Banking or Remote Deposit Capture.
• Strong customer service and problem-solving skills.
• Strong time management skills, the ability to multi-task, prioritize workload and maintain accuracy.
• Capacity to learn new computer systems and software.

The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads.

We encourage candidates to consult with their Talent Partner throughout the recruiting process to better understand how their experience aligns with the role, as well as details on compensation and our total rewards offerings. The prospective range of pay we will offer to a successful applicant to this position is $18.93-$28.10, which represents a good faith estimate of what we expect to offer at the time of posting based on the role’s responsibilities, level and location. Actual starting salary will be determined by the Bank in the Bank’s discretion, and shall depend on the applicant’s experience, skills, education, certifications, as well as other relevant business conditions. Final offers will reflect these considerations and may vary accordingly.

Our comprehensive total rewards package offers something for everyone!

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

We Are Guided And Inspired By Our Core Values

• Honesty and Integrity above all else
• Trust built on fairness
• Service that creates remarkable experiences
• Responsibility to use our resources for the greater good
• Excellence through hard work and lifelong learning
• Diversity realized through inclusion and respect

Equal Opportunity Employer

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

Learn more about why employees love working at Camden National Bank!