Treasury Management Support Pro — Client Training

Busey; Leawood (KS); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Life insurance

Disability insurance

Voluntary life insurance

Short-term and long-term disability

Wellness incentives

Employee assistance program

HSA

FSA

Job summary

Busey seeks a Treasury Management Support Specialist to collaborate with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to support commercial deposit and treasury management services.

You will respond to inquiries, provide training on cash management services, perform system maintenance, and prepare documents while ensuring regulatory knowledge is applied.

Qualifications

• Strong oral and written communication skills.
• Advanced knowledge of line of business policies, procedures and products.
• Operational workflows and secure file transmissions.
• Previous banking or finance and customer service experience preferred.
• Proficient with Microsoft Office, Excel, and Adobe Acrobat.

Responsibilities

• Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
• Provide training for all cash management services, including ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, Integrated Payables and Remote Deposit Capture.
• Complete system maintenance for existing treasury management products and services.
• Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts.
• Maintain knowledge of regulations surrounding treasury services.
• Assist commercial customers who have experienced fraud on their account.
• Provide specialized line of business support.
• Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
• Other special projects as directed.

Skills

Communication skills

Banking knowledge

Customer service

Problem solving

Adaptability

Education

High school diploma or equivalent

College degree preferred

2 years customer service experience preferred

Tools

Microsoft Office

Excel

Adobe Acrobat

Job description

Busey seeks a Treasury Management Support Specialist to collaborate with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to support commercial deposit and treasury management services.

You will respond to inquiries, provide training on cash management services, perform system maintenance, and prepare documents while ensuring regulatory knowledge is applied.