Treasury Management Support Specialist

Busey; Leawood (KS); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Life insurance

Disability insurance

Voluntary life insurance

Short-term and long-term disability

Wellness incentives

Employee assistance program

HSA

FSA

Job summary

Busey seeks a Treasury Management Support Specialist to collaborate with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to support commercial deposit and treasury management services.

You will respond to inquiries, provide training on cash management services, perform system maintenance, and prepare documents while ensuring regulatory knowledge is applied.

Qualifications

• Strong oral and written communication skills.
• Advanced knowledge of line of business policies, procedures and products.
• Operational workflows and secure file transmissions.
• Previous banking or finance and customer service experience preferred.
• Proficient with Microsoft Office, Excel, and Adobe Acrobat.

Responsibilities

• Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
• Provide training for all cash management services, including ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, Integrated Payables and Remote Deposit Capture.
• Complete system maintenance for existing treasury management products and services.
• Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts.
• Maintain knowledge of regulations surrounding treasury services.
• Assist commercial customers who have experienced fraud on their account.
• Provide specialized line of business support.
• Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
• Other special projects as directed.

Skills

Communication skills

Banking knowledge

Customer service

Problem solving

Adaptability

Education

High school diploma or equivalent

College degree preferred

2 years customer service experience preferred

Tools

Microsoft Office

Excel

Adobe Acrobat

Job description

Position Summary

The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services.

Duties & Responsibilities

• Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email
• Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture
• Complete system maintenance for existing treasury management products and services
• Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts
• Maintain knowledge of regulations surrounding treasury services
• Assist commercial customer who have experienced fraud on their account
• Provide specialized line of business support
• Identify and resolve issues within assigned responsibility, elevating urgent matters to management
• Other special projects as directed

Education & Experience

Knowledge Of

• Strong oral and written communication skills
• Advanced knowledge of the line of business policies, procedures and products
• Operational workflows and secure file transmissions

Ability To

• Multi-task and work independently
• Solve problems independently while applying logic and discretion
• Adapt to change and respond to all requests in a professional manner
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
• Analyze and solve problems for which there are not always precedents
• Maintain visual attention and mental concentration for extended periods of time
• Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment

Education And Training

• High school diploma or equivalent required; college degree preferred
• 2 years of customer service experience preferred
• Previous banking or finance and customer service experience preferred
• Previous experience in roles identifying customer needs to expand relationships
• Requires knowledge of Microsoft Office, Excel and Adobe Acrobat

Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities while delivering meaningful value to shareholders.

Compensation And Benefits

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $21-24/hr)

• 401(k) match
• profit sharing
• employee stock purchase plan
• paid time off
• medical
• dental
• vision
• company-paid life insurance and long-term disability
• supplemental voluntary life insurance
• short-term and long-term disability
• wellness incentives
• employee assistance program
• pre-tax health savings accounts
• flexible spending accounts

Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering extraordinary excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.