Treasury Management Operations Lead for Client Support

Sunflower Bank; Overland Park (KS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Tuition Reimbursement

Fitness Reimbursement

Paid Time Off

Volunteer Leave

Paid Holidays

Job summary

Sunflower Bank, N.A. is seeking a proactive Treasury Management Operations Specialist (Client Support) to deliver exceptional service to TM clients by handling inquiries, resolving issues, and processing service requests via phone, email, or web conferencing.

This is a full-time, 40-hour-per-week role based in Overland Park, KS. The position oversees TM team workflow, ensures KPI/SLA achievement, and trains new hires while adhering to bank policies and NACHA rules.

Qualifications

• Three years of Treasury Management Client Support experience required.
• 5 years of supervisory experience preferred.
• Bilingual (Spanish) preferred.
• Experience supervising or leading client support, customer service, or operations teams.
• Experience identifying and implementing process improvements or efficiencies.

Responsibilities

• Provide exceptional service to internal and external customers.
• Manage the workflow of their employees, create team schedules and delegate tasks.
• Assess the work performance of their employees and identify areas that need improvement.
• Ensure that KPI’s, SLA’s, and Performance Standards are met.
• Train and onboard new hires to ensure they understand their role.
• Acts as an escalation point for Treasury Management Client Support issues.
• Provide client support for all Treasury Management products and services; including, but not limited to, ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Commercial Online Banking, Bill Pay, Sweep Accounts and Lockbox.

Skills

Leadership / Team management

Customer service

Organizational skills

Problem solving

Communication skills

Attention to detail

Tools

Excel

Word

Job description

Sunflower Bank, N.A. is seeking a proactive Treasury Management Operations Specialist (Client Support) to deliver exceptional service to TM clients by handling inquiries, resolving issues, and processing service requests via phone, email, or web conferencing.

This is a full-time, 40-hour-per-week role based in Overland Park, KS. The position oversees TM team workflow, ensures KPI/SLA achievement, and trains new hires while adhering to bank policies and NACHA rules.