Treasury Management & Online Banking Specialist

Investar Bank, National Association; Denham Springs (LA); On-site; USD 48,000 - 64,000; Full time

Job summary

Investar Bank, National Association is seeking a Treasury Management Operations Specialist to provide support for online banking and treasury products, resolve complex customer inquiries, and assist with enrollment and setup of services.

The role emphasizes NACHA rules, Check 21, Regulation CC, and coordination of system upgrades, audits, and reporting in a fast-paced banking environment. Strong communication and organizational skills are essential.

Qualifications

• 5+ years of experience in bank operations.
• Associate's degree preferred.
• AAP Certification preferred.
• Q2 Digital Banking platform experience preferred.

Responsibilities

• Provides customer support and troubleshoots issues that occur through online banking or with the various Treasury Management products.
• Assists customers with online banking enrollment and sets up various features and applications.
• Receives all Treasury Management Agreements, reviews them to ensure they are completed correctly and contain all the required documents.
• Performs the annual ACH and RDC customer audits in accordance with NACHA rules.
• Coordinates application and system upgrades associated with online banking-related services.
• Calculates and reconciles all manual account analysis billing monthly.
• Reconciles and maintains balance logs for all Virtual Vault deposits and change orders.
• Assists the Treasury Management Product Manager with maintaining the Treasury Management Agreements, procedures, and policies.
• Maintains statistical data used for monthly internal reporting and annual board reports.
• Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
• Performs all other duties as assigned.

Skills

NACHA Rules

Check 21 Regulations

Regulation CC

Banking Applications

Decision Making

Interpersonal Skills

Communication

Organization

Education

Associate's degree

AAP Certification

Job description

Investar Bank, National Association is seeking a Treasury Management Operations Specialist to provide support for online banking and treasury products, resolve complex customer inquiries, and assist with enrollment and setup of services.

The role emphasizes NACHA rules, Check 21, Regulation CC, and coordination of system upgrades, audits, and reporting in a fast-paced banking environment. Strong communication and organizational skills are essential.