Traveling Wide-Format Service Technician – Home-Based

Pacific Office Automation Inc.; North Charleston (SC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Matched 401(k)

PTO, Vacation, and Sick Leave

FSA/HSA programs

Company vehicle provided for business

Ongoing manufacturer training

Job summary

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires approximately 50% travel, primarily in the Central and Eastern regions.

You will install, service, train, and support wide format equipment at customer sites, ensuring high-quality outcomes and strong customer satisfaction. The ideal candidate has 2–6 years of field service experience, familiarity with Canon wide format systems, Onyx RIP workflows,

Qualifications

• 2–6 years minimum of field service experience on wide format equipment.
• Experience servicing and repairing wide format equipment and related technology.
• Strong troubleshooting, mechanical and electrical abilities.
• Experience with Canon wide format print equipment strongly preferred.
• Working knowledge of Onyx software and production RIP workflows preferred.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure expectations are met and equipment is operating properly.
• Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility.
• Provide high-quality technical support by completing service calls according to company standards and service agreements.
• Assist customers with equipment-related questions and provide guidance regarding color management and production workflows.
• Develop a working knowledge of Onyx software and RIP systems to support customer print production environments.
• Understand how RIP software manages print production and assist customers with general operational questions.
• Participate in ongoing training programs to remain current on products, software, and service procedures.
• Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations.
• Maintain accurate service records and documentation.
• Work effectively in a fast-paced, customer-focused environment.

Skills

Customer service

Communication

Networking

Troubleshooting

Windows OS

Independent work

Travel readiness

Driver's license

Tools

Canon wide format equipment

Onyx software

RIP workflows

Job description

Pacific Office Automation is seeking a Wide Format Service Technician to support customers across the United States. This home-based role requires approximately 50% travel, primarily in the Central and Eastern regions.

You will install, service, train, and support wide format equipment at customer sites, ensuring high-quality outcomes and strong customer satisfaction. The ideal candidate has 2–6 years of field service experience, familiarity with Canon wide format systems, Onyx RIP workflows,