Traveling Wide-Format Service Technician (Home-Based)

Pacific Office Automation Inc.; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Matched 401(k)

PTO, Vacation, and Sick Leave

FSA/HSA

Company vehicle provided

Ongoing manufacturer training

Job summary

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to support customers nationwide. This home-based role requires approximately 50% travel across the Central and Eastern U.S.

You will diagnose, repair, and upgrade wide format production print equipment, perform installations, and train customer operators. The ideal candidate will have hands-on experience with wide format equipment, Onyx software, strong troubleshooting skills, and the ability to work independently from a

Qualifications

• Excellent customer service and communication skills are required.
• Strong mechanical, electrical, and troubleshooting abilities.
• Working knowledge of Windows operating systems and related applications.

Responsibilities

• Provide phone and onsite technical support to customers.
• Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment.
• Complete equipment installations, deinstallations, relocations, and customer operator training.
• Follow up with customers after installations to ensure satisfaction and proper operation.
• Coordinate upcoming installations and confirm site readiness (power, RIP software compatibility).
• Maintain service records and documentation.
• Support sales by identifying upgrade opportunities and providing technical evaluations.

Skills

Customer service

Communication

Independence

Travel readiness

Troubleshooting

Networking knowledge

Mechanical/electrical aptitude

Tools

Onyx software

RIP workflows

Windows OS

Job description

Pacific Office Automation Inc. is seeking a Wide Format Service Technician to support customers nationwide. This home-based role requires approximately 50% travel across the Central and Eastern U.S.

You will diagnose, repair, and upgrade wide format production print equipment, perform installations, and train customer operators. The ideal candidate will have hands-on experience with wide format equipment, Onyx software, strong troubleshooting skills, and the ability to work independently from a