Traveling IT Support Technician – Microsoft 365

Usph; Fair Lakes (VA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Mileage reimbursement

401(k)

Job summary

The Jackson Clinics Physical Therapy in Northern Virginia is seeking an IT Support Specialist to provide hands-on technical support across multiple clinic locations. This part-time role focuses on Microsoft 365 administration, end-user support, and hardware troubleshooting, with regular travel between clinics throughout Northern Virginia.

The ideal candidate will bring customer-focused service, strong communication, and a willingness to travel to support staff and patients with technology needs.

Qualifications

• CompTIA A+ certification required.
• Network++ Certification preferred.
• Basic knowledge of Microsoft 365 and administration.
• Understanding of Windows 10/11 operating systems.
• Familiarity with hardware, printers and networking fundamentals.
• Strong customer service and communication skills.
• Valid driver's license and reliable transportation.
• Ability to travel regularly between clinic locations.

Responsibilities

• Provide first-line technical support to clinic staff and corporate users via phone, email, remote support tools, and in person.
• Set up, modify, and maintain user accounts and access controls within Microsoft 365 and Entra ID.
• Support and troubleshoot Microsoft 365 apps including Outlook, Teams, OneDrive, SharePoint, and Office apps.
• Troubleshoot hardware, software, and network issues on desktops, laptops, tablets, and mobile devices.
• Install, configure, and update Windows OS and Microsoft 365 services.
• Image and deploy new computers and peripheral equipment.
• Maintain printers, scanners, copiers, and other clinic tech systems.
• Assist with network connectivity issues including Wi-Fi, LAN, VPN, and internet access.
• Perform routine system maintenance, updates, patch management, antivirus monitoring, and endpoint security checks.
• Support phone systems and other communication platforms.
• Assist with onboarding/offboarding including provisioning and access management.
• Monitor system performance and escalate trends to management.
• Provide basic training on Microsoft 365 apps and clinic software.
• Maintain IT asset inventory and software licenses.
• Travel between clinic locations to provide onsite support and installations.
• Coordinate with vendors to resolve hardware, software, and telecom issues.
• Ensure compliance with HIPAA, security procedures, and company IT policies.

Skills

Customer service

Communication skills

Willingness to travel

Team collaboration

Education

CompTIA A+ certification

Network++ Certification

Tools

Microsoft 365 Admin

Azure Active Directory (Entra ID)

Windows 10/11

Remote support tools

Ticketing systems

Job description

The Jackson Clinics Physical Therapy in Northern Virginia is seeking an IT Support Specialist to provide hands-on technical support across multiple clinic locations. This part-time role focuses on Microsoft 365 administration, end-user support, and hardware troubleshooting, with regular travel between clinics throughout Northern Virginia.

The ideal candidate will bring customer-focused service, strong communication, and a willingness to travel to support staff and patients with technology needs.