Microsoft 365 IT Support Specialist — Remote & Flexible

ExploreMyPC - Currently Hiring

Nevada

Híbrido

USD 45.000 - 65.000

Jornada completa

14 días+

Una candidatura completa en un minuto

Currículum y carta de presentación personalizados, listos para enviar.

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Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Professional development opportunities

Career growth within the technology部门

Descripción de la vacante

ExploreMyPC is seeking an Information Technology Support Specialist (ITSS) to provide technical assistance within the Microsoft 365 ecosystem for employees, customers, and clients. You will troubleshoot hardware, software, network, and system issues to maximize productivity and operational efficiency.

Responsibilities include first-level support, ticketing, onboarding/offboarding, and documenting solutions.

Formación

High school diploma or equivalent.
1+ years in technical support, help desk, or related role.
Familiarity with Windows OS and Microsoft 365 apps.
Basic hardware, networking, and troubleshooting concepts.
Strong written and verbal communication skills.
Organizational and time management abilities.
Ability to work independently and in a team.
Experience supporting CRM platforms, SaaS, or cloud tech.
Remote support tools and ticketing systems experience.

Responsabilidades

Provide first-level hardware, software, and network support.
Respond to help desk tickets, emails, and calls promptly.
Diagnose and resolve computer, printer, mobile device, and peripheral issues.
Install, configure, and maintain OS, apps, and updates.
Assist in user account creation, password resets, and access requests.
Document issues and solutions in the ticketing system.
Escalate complex issues to senior IT staff when needed.
Support onboarding/offboarding and workstation provisioning.
Monitor system performance and report issues proactively.
Maintain clear communication to non-technical users and uphold security policies.