IT Support Specialist

Usphysicaltherapy2; Fairfax (VA); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Mileage reimbursement for business旅行

401(k)

Job summary

Usphysicaltherapy2 is seeking an IT Support Technician I to provide frontline technical assistance for multiple Northern Virginia clinics. The role focuses on Microsoft 365 administration, end-user support, and equipment setup across locations.

Travel between clinic sites is regular, and the ideal candidate combines customer service with technical curiosity, aiming to grow in a hands-on IT environment while maintaining HIPAA and security best practices.

Qualifications

• CompTIA A+ certification.
• Network++ Certification.
• Basic knowledge of Microsoft 365 applications and administration.
• Understanding of Windows 10/11 operating systems.
• Familiarity with computer hardware, printers, and networking fundamentals.
• Strong customer service and communication skills.
• Valid driver's license and reliable transportation.
• Ability to travel regularly between clinic locations.

Responsibilities

• Provide first-line technical support to clinic staff and corporate users via phone, email, remote tools, and in person.
• Set up, modify, and maintain user accounts and access in Microsoft 365 and Azure AD.
• Support and troubleshoot Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Troubleshoot hardware, software, and network issues on desktops, laptops, tablets, and mobile devices.
• Install, configure, and maintain Windows OS and Microsoft 365 services.
• Deploy new computers and peripheral equipment; maintain and repair printers and related devices.
• Assist with network connectivity issues (Wi‑Fi, LAN, VPN, internet).
• Support cybersecurity practices and MFA, endpoint protection, and security awareness.
• Assist with onboarding/offboarding and asset inventory.
• Travel between clinic locations to provide onsite IT support.

Skills

CompTIA A+

Network++ Certification

Microsoft 365 administration

Windows 10/11

Hardware & printers

Customer service

Driver's license

Travel between sites

Education

Associate degree in Information Technology etc.

MS-900 certification

Job description

IT Support Specialist

Location: Northern Virginia (Multiple Clinic Locations)

Travel Required: Yes - Regular travel between clinic locations throughout Northern Virginia

Position Type: Part-time without benefits - Hourly

Pay Range: $18-21/hr.

Position Summary

We are seeking a motivated and customer-focused IT Support Technician I to provide technical support for multiple physical therapy clinics throughout Northern Virginia. This entry-level position will focus primarily on supporting and administering Microsoft 365 technologies while assisting clinic staff with hardware, software, networking, and end-user support.

The ideal candidate is eager to grow their IT career, possess strong customer service skills, and is comfortable traveling between clinic locations to provide hands‑on technical support.

Essential Responsibilities

• Provide first-line technical support to clinic staff and corporate users via phone, email, remote support tools, and in person.
• Set up, modify, and maintain user accounts, permissions, licenses, and access controls within Microsoft 365 and Microsoft Entra ID (Azure Active Directory).
• Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Troubleshoot hardware, software, and network-related issues on desktops, laptops, tablets, mobile devices, and other end-user equipment.
• Install, configure, maintain, and update Windows operating systems, business applications, and Microsoft 365 services.
• Set up, image, configure, and deploy new computers, laptops, mobile devices, and peripheral equipment.
• Maintain and support printers, scanners, copiers, and other clinic technology systems.
• Assist with network connectivity issues, including Wi‑Fi, LAN, VPN, and internet access troubleshooting.
• Perform routine system maintenance, software updates, patch management, antivirus monitoring, and endpoint security checks.
• Support Vonage Phone systems and other communication platforms.
• Assist with employee onboarding and offboarding, including account provisioning, equipment setup, and access management.
• Monitor system performance and identify recurring technical issues, escalating trends and concerns to upper management.
• Provide basic training and technical guidance to users on Microsoft 365 applications, clinic software, and IT best practices.
• Maintain inventory records for IT assets, equipment, and software licenses.
• Travel regularly between clinic locations throughout Northern Virginia to provide onsite support, equipment installations, and technical assistance.
• Coordinate with third-party vendors and service providers to resolve hardware, software, and telecommunications issues.
• Ensure compliance with company IT policies, cybersecurity standards, HIPAA requirements, and security procedures.
• Assist with cybersecurity initiatives, including multi-factor authentication (MFA), endpoint protection, security awareness, and user access reviews.
• Escalate complex technical issues to senior technicians, system administrators, or external vendors as appropriate.
• Perform other IT support duties as assigned.

Required

• CompTIA A+ certification.
• Network++ Certification.
• Basic knowledge of Microsoft 365 applications and administration.
• Understanding of Windows 10/11 operating systems.
• Familiarity with computer hardware, printers, and networking fundamentals.
• Strong customer service and communication skills.
• Valid driver's license and reliable transportation.
• Ability to travel regularly between clinic locations.

Preferred

• Associate degree in Information Technology, Computer Science, or related field; or equivalent technical training and experience.
• Microsoft 365 Fundamentals (MS-900) certification.
• Experience supporting Microsoft Teams, SharePoint, or OneDrive.
• Experience with ticketing systems and remote support tools.
• Knowledge of healthcare or multi‑site business environments.

Physical Requirements

• Ability to lift and transport IT equipment up to 50 pounds.
• Ability to travel between multiple clinic locations throughout the workweek.
• Ability to work in both office and clinical environments.

Benefits

• Mileage reimbursement for business travel
• 401(k)