Traveling IT Field Support Technician

CEC; El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CEC is seeking an IT Field Support Technician to provide on-the-ground technical support and customer service to employees at project sites and offices nationwide. The role travels up to 80% and serves as the local in-person IT resource, resolving hardware, software, and network issues in person.

You will support onboarding and equipment setup, represent IT professionally, and collaborate with site leadership to ensure timely, high‑quality support across locations.

Qualifications

• 3–5 years of level‑one help desk or corporate IT support experience.
• Bachelor’s degree in Computer Science, Engineering, or a related field preferred.
• Basic technical certification (A+, Network+, MCP, or equivalent) preferred.
• Prior experience in field‑based, multi-site, or traveling support role preferred.

Responsibilities

• Travel to project sites and office locations up to 80% of the time, serving as the primary in-person IT contact for site personnel.
• Provide courteous, professional, and responsive technical support to end users at each site visited, resolving issues on the spot whenever possible.
• Build strong working relationships with site leadership and staff, ensuring IT support feels accessible and responsive rather than remote or impersonal.
• Represent the IT department professionally, setting the tone for how field employees experience technology support across the company.
• Communicate clearly with end users of varying technical skill levels, translating technical issues and solutions into plain language.
• Provide hands‑on and remote problem resolution support for computer software, hardware, peripherals, and network issues across all corporate users.
• Serve as the initial point of contact for troubleshooting hardware, software, PC, and printer problems at each site.
• Identify, troubleshoot, resolve, and elevate issues related to desktop hardware, software, and equipment installation and configuration.
• Identify, troubleshoot, resolve, and elevate issues related to local area network and phone equipment at project sites.
• Perform installs, upgrades, moves, and changes for workstation hardware and software, printers, and other peripheral devices.
• Learn and support all internal business applications, providing first‑level PC, network, and application support to a distributed user base.
• Grant access, and reset and change passwords for end users in accordance with IT security protocols.
• Enforce Information Technology company policies and procedures across all site and office locations visited.
• Log all calls, site visits, and support activities accurately in the IT tracking system.
• Support special projects and additional duties as assigned by the IT Manager.

Skills

Desktop hardware & software

Networking TCP/IP

Customer service

Independent work

Time management

Communication skills

Valid driver’s license

Education

Bachelor’s degree in Computer Science, Engineering, or related field

A+, Network+, MCP or equivalent certifications

Job description

CEC is seeking an IT Field Support Technician to provide on-the-ground technical support and customer service to employees at project sites and offices nationwide. The role travels up to 80% and serves as the local in-person IT resource, resolving hardware, software, and network issues in person.

You will support onboarding and equipment setup, represent IT professionally, and collaborate with site leadership to ensure timely, high‑quality support across locations.