Travel Support Specialist - Flexible Schedule & Growth

Hjbtravels; Wellesley (MA); Hybrid; USD 22,041 - 30,307; Part time

Benefits offered by this job

Flexible scheduling

Training and support

Growth opportunities

Collaborative team environment

Job summary

Hjbtravels is seeking a detail-oriented Customer Support Specialist to assist travelers with inquiries, bookings, and general support in a flexible schedule role in Massachusetts. The position emphasizes clear communication, friendly service, and accurate information throughout the booking process.

Ideal candidates enjoy helping others, can work independently, and are comfortable using email, online tools, and travel resources.

Qualifications

• Excellent communication and customer service skills.
• Previous customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, policies, and procedures.
• Deliver professional, friendly, and consistent customer service.
• Follow company standards and operational guidelines and document interactions.

Skills

Communication

Customer service

Time management

Independence

Tech-savvy

Job description

Hjbtravels is seeking a detail-oriented Customer Support Specialist to assist travelers with inquiries, bookings, and general support in a flexible schedule role in Massachusetts. The position emphasizes clear communication, friendly service, and accurate information throughout the booking process.

Ideal candidates enjoy helping others, can work independently, and are comfortable using email, online tools, and travel resources.