Travel Support Specialist | Flexible Schedule & Growth

Hjbtravels; Evanston (IL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

Hjbtravels is seeking a Customer Support Specialist in the travel industry who thrives on helping customers and delivering clear, friendly service. This flexible role supports clients through the booking process and resolving travel questions.

The position emphasizes independent time management, strong communication, and accurate documentation, with options for part-time or full-time schedules and a collaborative team environment.

Qualifications

• Strong communication and customer service skills.
• Previous customer service experience preferred but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and online tools
• Detail-oriented with a solution-focused mindset
• Interest in the travel industry is a plus

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Follow company standards and operational guidelines
• Maintain clear documentation of customer interactions

Skills

Strong communication

Customer service skills

Time management

Tech-savvy

Detail-oriented

Travel industry interest

Job description

Hjbtravels is seeking a Customer Support Specialist in the travel industry who thrives on helping customers and delivering clear, friendly service. This flexible role supports clients through the booking process and resolving travel questions.

The position emphasizes independent time management, strong communication, and accurate documentation, with options for part-time or full-time schedules and a collaborative team environment.