Travel Support Specialist — Flexible Schedule & Growth

Hjbtravels; Galena (IL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Collaborative team environment

Job summary

Hjbtravels is seeking a detail-oriented Customer Support Specialist to assist clients in the travel industry. This role focuses on delivering helpful, friendly service and guiding customers through the booking process.

You will respond to inquiries by phone and email, document interactions, and work with a flexible schedule (part time or full time) to fit a busy travel environment. Strong communication, reliability, and comfort with online tools are valued, with growth opportunities within the

Qualifications

• Strong communication and customer service skills.
• Previous customer service experience preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email
• Assist clients with travel questions, reservations, and general support
• Provide accurate information about destinations, policies, and procedures
• Deliver professional, friendly, and consistent customer service
• Maintain clear documentation of customer interactions

Skills

Communication

Customer service

Time management

Independent work

Tech savvy

Tools

Email platforms

Online tools

Job description

Hjbtravels is seeking a detail-oriented Customer Support Specialist to assist clients in the travel industry. This role focuses on delivering helpful, friendly service and guiding customers through the booking process.

You will respond to inquiries by phone and email, document interactions, and work with a flexible schedule (part time or full time) to fit a busy travel environment. Strong communication, reliability, and comfort with online tools are valued, with growth opportunities within the