Travel Support Agent – Swedish and Norwegian Language

DIB Travel; United States; À distance; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Fully remote working model

Training and development

Résumé du poste

DIB Travel is hiring a Travel Support Agent to help travelers with bookings, changes and complex issues. You’ll deliver empathetic support via phone, email and chat, coordinating with internal teams to resolve problems and keep customers informed of policy updates.

The role requires Amadeus GDS experience, strong flight reservations skills, and fluency in Swedish, Norwegian and English, with Danish or Finnish as a plus. Remote, evenings and weekends possible.

Qualifications

• 3+ years of Amadeus GDS experience.
• Flight reservations: changes, ticketing and refunds.
• Experience booking hotels, trains, rental cars, etc.
• Fluency in Swedish, Norwegian and English; Danish/Finnish a plus.
• Willingness to work evenings/nights/weekends from home; shift-based.

Responsabilités

• Assist travelers with new bookings, changes, disruptions, and complex requests.
• Provide support via phone, email and chat with empathy and professionalism.
• Ensure interactions reflect speed, care and efficiency.
• Coordinate with Tech, Sales, Customer Success and Product teams to resolve issues.
• Stay updated on airline policies and travel regulations.

Connaissances

Amadeus GDS

Flight reservations

Other travel products

Swedish

Norwegian

English

Danish

Finnish

Zendesk

Description du poste

Who are we?

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go!
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.

We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough.

Let’s connect and discuss how you can make a difference on our team!

• Excellent knowledge of Amadeus GDS, with at least 3 years of experience

• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds

• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation

• Fluency in spoken and written Swedish, Norwegian and English – knowledge of Danish and/or Finnish is a plus

• Willingness to work evenings, night shifts, and weekends from home (shift-based work)

• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset

• Bonus points if you have experience working with Zendesk

What you’ll do:

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests

• Provide empathetic, professional support via phone, email, and chat

• Ensure every interaction reflects our values of speed, care, and efficiency

• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues

• Stay updated on airline policies, travel regulations, and system changes

What’s awesome about working at DIB?

• Be part of a fast-growing, modern travel company where your voice matters.

• Fully remote working model

• Training, learning, and development opportunities – we invest in your growth.

• A supportive, ambitious, and international team.

At DIB, every support ticket is an opportunity to turn a problem into a positive memory.