Online Travel Support Agent

Live the Dash Travel; Kansas City (MO); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Flexible scheduling

Supportive team environment

Training provided

Job summary

A remote travel support company is seeking an Online Travel Support Agent to assist clients with their travel needs from anywhere. This role entails responding to inquiries via email and phone, managing reservations, resolving issues, and ensuring customer satisfaction. Ideal candidates will possess strong communication skills, be solution-oriented, and have a passion for travel. The company offers flexible scheduling, travel perks, and a supportive environment with training for success.

Qualifications

• Previous customer service or support experience is preferred.
• Strong written and verbal communication skills are essential.
• Must be calm under pressure and solution-focused.
• Familiar with using online tools, booking platforms, and CRM systems.
• Self-motivated and able to manage time efficiently in a remote setting.
• A passion for helping others and an interest in travel is necessary.

Responsibilities

• Respond promptly to travel-related inquiries via email, phone, and chat.
• Assist clients with new bookings, itinerary changes, and cancellations.
• Troubleshoot issues related to flights, hotels, and packages.
• Maintain detailed records of client communications.
• Coordinate with travel suppliers to resolve client concerns.
• Stay current with travel advisories and vendor promotions.
• Upsell value-added services when appropriate.
• Follow up with clients after their trips to ensure satisfaction.

Skills

Customer service experience

Strong communication skills

Solution-focused

Familiarity with online tools

Time management

Interest in travel

Bilingual (optional)

Tools

CRM systems

Booking platforms

Job description

About the job Online Travel Support Agent

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.

If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.

Key Responsibilities:

Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.

Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.

Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.

Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.

Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and elevate issues when needed.

Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.

Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.

Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

Qualifications:

Previous customer service or support experience is preferred.

Strong written and verbal communication skills.

Calm under pressure and solution-focused.

Comfortable using online tools, booking platforms, and CRM systems.

Self-motivated and able to manage time efficiently in a remote setting.

Passion for helping others and an interest in travel.

Bilingual is a plus, but not required.

100% remote — work from home or while traveling.

Flexible scheduling with part-time or full-time options.

Travel discounts and perks through industry partnerships.

Supportive team environment with training provided.