Swedish Speaking Airline Customer Service Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

Additional Salaries

Job summary

Patrique Mercier Recruitment FR is seeking a Swedish-speaking Airline Customer Service Agent. You will assist Swedish-speaking passengers with bookings, inquiries, and changes via phone, email, and chat, delivering top-tier service. The role requires strong English and Swedish communication, CRM familiarity, and a genuine interest in travel.

Relocation and comprehensive training are provided. Join a dynamic team focused on customer satisfaction, process improvements, and collaborative problem

Qualifications

• Fluency in Swedish and English with strong verbal and written communication abilities.
• Experience in customer service, ideally in airline or travel sectors.
• Excellent interpersonal skills for handling inquiries effectively.
• Strong troubleshooting and problem-solving capabilities.
• Familiarity with CRM software and Microsoft Office proficiency.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service to Swedish-speaking clients via phone, email, and chat.
• Assist customers with flight bookings, inquiries, cancellations, and changes.
• Resolve passenger issues and complaints with professionalism and efficiency.
• Stay informed about airline services and policies to provide accurate information.
• Maintain and update customer interaction records in the CRM system.
• Collaborate with team members and other departments to provide comprehensive support.
• Engage in ongoing training to enhance customer service skills and product knowledge.

Skills

Swedish language

English language

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Airline Customer Service Agent. This position is ideal for individuals who are enthusiastic about travel and enjoy providing top-notch customer support to Swedish-speaking passengers with their airline inquiries.

Responsibilities

• Deliver exceptional customer service to Swedish-speaking clients through phone, email, and chat interactions.
• Assist customers with flight bookings, inquiries, cancellations, and changes.
• Resolve passenger issues and complaints with professionalism and efficiency.
• Stay informed about the airline's services and policies to offer accurate information.
• Maintain and update customer interaction records in the CRM system.
• Collaborate with team members and other departments to provide comprehensive support.
• Engage in ongoing training and development to enhance customer service skills and product knowledge.

Requirements

• Fluency in Swedish and English, with strong verbal and written communication abilities.
• Previous experience in customer service, ideally within the airline or travel sector.
• Excellent interpersonal skills with the ability to handle customer inquiries effectively.
• Strong troubleshooting and problem-solving capabilities.
• Familiarity with customer service software and proficient in Microsoft Office.
• Detail-oriented and able to manage multiple tasks in a fast-paced environment.
• A genuine interest in travel and helping customers enhance their travel experience.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...