Travel Sales Specialist — Reservations & Customer Care

Delaware Express Shuttle & Tours; Newark (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

Delaware Express seeks an Inside Sales Representative to deliver exceptional customer service while driving sales in the travel sector. This full-time role focuses on booking transportation services, upselling add-ons, and ensuring a smooth travel experience for customers.

Key duties include engaging customers, booking airport shuttles and private charters, and collaborating with the team to ensure bookings move from start to finish.

Qualifications

• Prior experience in customer service or sales is preferred.
• Strong communication skills and the ability to manage multiple tasks efficiently.
• A customer-first mindset and a team-oriented approach.
• Experience in travel and sports industry is a plus.

Responsibilities

• Customer Engagement: Provide top-notch customer service and solve problems with a smile.
• Reservation Management: Book reservations for transportation services, including airport shuttles and private charters.
• Sales Growth: Drive sales by recommending additional services and upselling when opportunities arise.
• Customer Follow-Up: Follow up with customers, answer their questions, and ensure their trips go smoothly.
• Team Collaboration: Work closely with team members to ensure seamless operations from bookings to final destinations.

Job description

Delaware Express seeks an Inside Sales Representative to deliver exceptional customer service while driving sales in the travel sector. This full-time role focuses on booking transportation services, upselling add-ons, and ensuring a smooth travel experience for customers.

Key duties include engaging customers, booking airport shuttles and private charters, and collaborating with the team to ensure bookings move from start to finish.