Inside Sales Representative

Delaware Express Shuttle & Tours; Newark (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

Delaware Express seeks an Inside Sales Representative to deliver exceptional customer service while driving sales in the travel sector. This full-time role focuses on booking transportation services, upselling add-ons, and ensuring a smooth travel experience for customers.

Key duties include engaging customers, booking airport shuttles and private charters, and collaborating with the team to ensure bookings move from start to finish.

Qualifications

• Prior experience in customer service or sales is preferred.
• Strong communication skills and the ability to manage multiple tasks efficiently.
• A customer-first mindset and a team-oriented approach.
• Experience in travel and sports industry is a plus.

Responsibilities

• Customer Engagement: Provide top-notch customer service and solve problems with a smile.
• Reservation Management: Book reservations for transportation services, including airport shuttles and private charters.
• Sales Growth: Drive sales by recommending additional services and upselling when opportunities arise.
• Customer Follow-Up: Follow up with customers, answer their questions, and ensure their trips go smoothly.
• Team Collaboration: Work closely with team members to ensure seamless operations from bookings to final destinations.

Job description

Delaware Express has been serving the community since 1984, providing reliable transportation services across the region. Recognized by the American Bus Association and the News Journal, Delaware Express is a leader in the field of transportation.

Position Overview:

As an Inside Sales Representative at Delaware Express, you'll play a pivotal role in delivering exceptional customer service while driving sales growth in the travel industry. This full-time position involves booking transportation services, upselling additional services, and ensuring a seamless travel experience for our customers.

Key Responsibilities:

• Customer Engagement: Provide top-notch customer service and solve problems with a smile.
• Reservation Management: Book reservations for transportation services, including airport shuttles and private charters.
• Sales Growth: Drive sales by recommending additional services and upselling when opportunities arise.
• Customer Follow-Up: Follow up with customers, answer their questions, and ensure their trips go smoothly.
• Team Collaboration: Work closely with team members to ensure seamless operations from bookings to final destinations.

Qualifications:

• Experience: Prior experience in customer service or sales is preferred.
• Skills: Strong communication skills and the ability to manage multiple tasks efficiently.
• Attitude: A customer-first mindset and a team-oriented approach.
• Industry Knowledge: Experience in the travel and sports industry is a plus.