Remote Travel Customer Support Specialist

Remote Jobs; Chicago (IL); Remote; USD 32,000 - 54,000; Full time

Job summary

Airport Express Shuttle, Inc. is seeking dedicated Customer Service Representatives to join our remote team. You will be the first point of contact for our customers, handling inquiries, bookings, and issues with a friendly and professional approach.

The role requires excellent communication skills, strong problem-solving, and the ability to work independently in a remote setting. Prior experience in travel or hospitality is a plus, and a reliable home office setup is essential.

Qualifications

• Experience in a customer service or client-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability under pressure.
• Good organizational and time-management skills.
• Proficient with computers and CRM systems.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email, and live chat.
• Assist customers with bookings, amendments, and cancellations.
• Provide accurate information about shuttle services, schedules, pricing, and policies.
• Resolve customer issues with patience and empathy, aiming for first-contact resolution.
• Coordinate with drivers and dispatch to manage pickups and resolve logistical challenges.
• Maintain accurate records of interactions and transactions in the company database.
• Identify opportunities to improve the customer experience and relay feedback to management.
• Handle multiple tasks in a fast-paced environment while maintaining quality.

Skills

Customer service

Communication

Problem-solving

Time management

CRM systems

Tools

CRM software

Job description

Airport Express Shuttle, Inc. is seeking dedicated Customer Service Representatives to join our remote team. You will be the first point of contact for our customers, handling inquiries, bookings, and issues with a friendly and professional approach.

The role requires excellent communication skills, strong problem-solving, and the ability to work independently in a remote setting. Prior experience in travel or hospitality is a plus, and a reliable home office setup is essential.