Travel Retail Training Coordinator

VIVA USA Inc; Miami (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

International team

Equal opportunity employer

Job summary

VIVA USA Inc. is seeking a junior, highly motivated candidate to support our Travel Retail team in North America and Latin America with virtual training and visual refresh initiatives.

The role emphasizes attention to detail, ownership, and cross‑functional collaboration in a hybrid Miami-based setting. The ideal candidate will be fluent in English and Spanish, with strong communication, presentation, and organizational skills, and comfortable translating content into Spanish for regional

Qualifications

• Fluent English and Spanish are required; Portuguese is a plus.
• Excellent verbal and written communication skills are essential.
• Strong presentation and interpersonal skills with cross-stakeholder interaction.

Responsibilities

• Deliver engaging virtual training sessions to store staff across North America and Latin America.
• Adapt training content to market needs, translate into Spanish, and update materials.
• Coordinate training schedules and track completion in databases.
• Own and manage the visual refresh process across the region in alignment with brand guidelines.
• Coordinate with customers, agencies and internal teams for timely visual updates.
• Maintain store files and visual asset trackers for reporting.

Skills

Fluent English & Spanish

Portuguese skills

Verbal communication

Interpersonal skills

Time management

Presentation skills

Tools

Excel

PowerPoint

SAP

Job description

3 days in office (local candidates only) – Miami FL

Position Overview

We are seeking a junior, highly motivated and organized candidate to join our Travel Retail team and support the development of our business across North America and Latin America. The role will primarily focus on two key areas: Virtual Training and Visual Refresh across the region. This is a hands‑on role where attention to detail, strong follow‑through, and the ability to take ownership and drive initiatives forward will be key to success. Previous experience working in an office/corporate environment, rather than someone with only retail experience.

Key Responsibilities

TRAINING

• Deliver engaging virtual training sessions to store staff across North and Latin America, focusing on brand knowledge, collections, new product launches, innovations and key selling points.
• Adapt training content according to specific market and customer needs, including assortment, product focus, translation into Spanish and innovation updates.
• Coordinate and manage the training schedule with the customers across the region
• Track training completion and maintain accurate training records and databases.
• Partner with internal teams to ensure training materials and product information are accurate and up to date.
• Identify opportunities to improve training effectiveness and engagement.

VISUAL REFRESH

• Own and manage the visual refresh process across North and Latin America, ensuring all stores have the latest visuals in line with campaign and brand guidelines.
• Coordinate with customers, agencies and internal stakeholders to ensure smooth and timely implementation of visual updates.
• Follow up on execution and ensure all stores receive and implement the most updated brand visuals.
• Monitor deadlines, identify gaps and proactively follow up on outstanding actions.
• Maintain accurate and up‑to‑date store files, databases, trackers and visual assets for the region.
• Collect and organize store information and visual execution updates to support reporting and follow‑up.
• Ensure consistency and compliance with brand guidelines across the region.

Requirements

• Excellent verbal and written communication skills.
• Fluent English and Spanish are essential; Portuguese is a plus.
• Strong presentation and interpersonal skills, with confidence communicating with different stakeholders.
• Ability to quickly learn product and brand information and confidently present it to others.
• Basic understanding of marketing, branding and/or visual merchandising principles.
• Strong organizational and time‑management skills.
• Excellent attention to detail and ability to consistently follow brand guidelines.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• SAP knowledge is a plus.
• Entrepreneurial mindset with a proactive, hands‑on approach.
• Flexible and adaptable, with the ability to manage multiple priorities and changing requirements.
• Comfortable working independently while collaborating with a small, international team.
• Ability to take ownership of tasks and follow them through from start to finish.

Notes

Hybrid - 3 days in office

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status