Travel-Ready Field Support Specialist (Admin & Mail)

Canon-Business-Process-Services-f89af7fd; Detroit (MI); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive training

Employee discounts nationwide

Job summary

Canon Business Process Services in Detroit is seeking a Field Support Representative to join a temporary in-house talent pool, providing replacement and short-term admin services across client sites. The role covers fax, print, mail, reception and more, with heavy travel up to 75%.

A personal vehicle or reliable transport is required; travel expenses are reimbursed. Responsibilities include ensuring customer satisfaction, mail handling, supplies management, copying/faxing, and various admin

Qualifications

• High school diploma or equivalent.
• 1-3 years’ experience working in a mailroom or professional office environment.
• Capable of performing the basic job functions under general direction.
• Basic knowledge of metering, weighing, logging and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines.

Responsibilities

• Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled.
• Package and process outgoing overnight items to meet client and vendor deadlines.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner.
• Secure necessary signatures and documentation to confirm delivery.
• Organize and distribute supplies to client. Verify and log orders upon delivery.
• Monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
• Handle items for distribution to client employees, affiliates, dealers, etc.
• Estimate runtime on small to medium photocopy jobs.
• Check all copies produced for quality and accuracy.
• Produce bound copies of work when requested.
• Deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machines such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles.
• Keep complete and accurate logs of incoming and outgoing facsimiles.
• Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
• May possibly perform any of the following functions at the direction of the Site Manager: Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee.
• Provide reception work such as answering telephones, taking messages and greeting visitors.
• Move boxes, supplies or furniture; replace light bulbs.
• May be requested to perform document scanning.
• Prepare outgoing items for shipping.
• Additional responsibilities that other employees at that site do not perform.
• May prepare reports in order to measure productivity and prepare billing charges.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Fax machines

Photocopying equipment

Scanner

Job description

Canon Business Process Services in Detroit is seeking a Field Support Representative to join a temporary in-house talent pool, providing replacement and short-term admin services across client sites. The role covers fax, print, mail, reception and more, with heavy travel up to 75%.

A personal vehicle or reliable transport is required; travel expenses are reimbursed. Responsibilities include ensuring customer satisfaction, mail handling, supplies management, copying/faxing, and various admin