Travel-Ready Field Support Specialist

Canon U.S.A., Inc.; Atlanta (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training and development

Employee discounts nationwide

Job summary

Canon U.S.A., Inc. is seeking a Field Support Representative I-III in Atlanta, GA, with heavy travel up to 75% to support mail, reception, copying, shipping and related administrative tasks across client sites.

The role offers hands-on duties with varying responsibilities at multiple locations under supervision. Ideal candidates will have a high school diploma, 1-3 years in mailroom/office settings, basic computer skills, and a professional demeanor, with flexibility for travel and overtime.

Qualifications

• High school diploma or equivalent.
• 1-3 years' experience working in a mailroom or professional office environment.
• Capable of performing the basic job functions under general direction.
• Basic knowledge of metering, weighting, logging and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying).
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

Responsibilities

• Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and building relationships.
• Receive, sort, and deliver all incoming mail & packages; wrap, seal, weigh, affix postage and dispatch outgoing mail/packages.
• Prepare special outgoing inter-office pouches for client affiliates (if applicable).
• Package and process outgoing items to meet deadlines; log and deliver incoming/outgoing items.
• Log outgoing and incoming items; review for accuracy/completeness.
• May walk or deliver items; secure signatures and documentation for delivery.
• Organize supplies, verify and log orders, monitor inventory of copy supplies and toner.
• Handle distribution to client employees/affiliates/dealers.
• Estimate runtime on small/medium photocopy jobs; produce bound copies; deliver/pick up copies.
• May provide minor maintenance to copying machines (paper jams, service calls).
• Operate fax machines; log/fetch faxes; generate reports; confirm receipt.
• Perform other admin duties from inserting, copying, to faxing; learn new features of machines as introduced at site.
• May set up and maintain client kitchens/conference rooms; provide reception duties; move boxes/furniture; replace bulbs.
• May perform document scanning; prepare outgoing shipping items.
• Additional responsibilities that other site staff do not perform.
• May prepare reports to measure productivity and billing charges.

Skills

Excellent customer service

Professional appearance

Ability to work overtime

Good organizational skills

Basic computer skills

Capable under general direction

Education

High school diploma or equivalent

Tools

Fax machine

Scanner

Metering

Stamping

Tracking systems

Photocopying

Color copying

Job description

Canon U.S.A., Inc. is seeking a Field Support Representative I-III in Atlanta, GA, with heavy travel up to 75% to support mail, reception, copying, shipping and related administrative tasks across client sites.

The role offers hands-on duties with varying responsibilities at multiple locations under supervision. Ideal candidates will have a high school diploma, 1-3 years in mailroom/office settings, basic computer skills, and a professional demeanor, with flexibility for travel and overtime.