Travel-Ready Customer Success & Support Manager

Select Water Solutions, Inc.; Midland (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance and/

Life and disability insurance plans

Paid Vacation Days and Paid Holidays

401K Plan with Company match

Annual uniform allowance

Referral bonus

Paid Training

Job summary

Select Water Solutions, Inc. is seeking a Customer Support Manager to act as the liaison between customers and the company, understanding and communicating customer needs to management. The role requires travel up to 50% and reports to the Senior Operations Manager.

You will meet with customers daily, coordinate with Operations and Account teams, and help drive customer satisfaction through effective relationship management and proactive service delivery.

Qualifications

• Bachelor’s degree preferred.
• 10 years of relevant work experience may be accepted in lieu of a formal education.
• 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
• Strong facilitation skills with the ability to influence customer decision-makers.
• Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.

Responsibilities

• Meet/Communicate with Customer on a daily basis to understand their needs.
• Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
• Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
• Follow up to ensure personnel and equipment needs for the job at hand.
• Follow up to ensure personnel and equipment is available as needs change for the customer.
• Continuing relationship with customer as more jobs and needs become available.
• Complete all required reports in timely manner.
• Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
• Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
• Participate in and complete company-required training programs.
• Participate in Environmental, Health and Safety initiatives as set forth by the company.
• Follow instructions and perform other duties as may be assigned by manager.
• Prospecting potential customers/industries and educating them on our services.

Skills

Relationship management

Facilitation

Customer-facing

MS Office

PowerPoint

Excel

Education

Bachelor’s degree preferred

Tools

MS Office

Outlook

Word

Excel

PowerPoint

Adobe

Teams

Job description

Select Water Solutions, Inc. is seeking a Customer Support Manager to act as the liaison between customers and the company, understanding and communicating customer needs to management. The role requires travel up to 50% and reports to the Senior Operations Manager.

You will meet with customers daily, coordinate with Operations and Account teams, and help drive customer satisfaction through effective relationship management and proactive service delivery.