Manager of Customer Success

Influx Search; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

A water technology start-up is seeking a Customer Success Manager to drive customer satisfaction and retention. This role involves acting as a trusted advisor to customers, working closely during onboarding, and delivering insights. The ideal candidate will have excellent communication skills, a background in customer relations within the water sector, and the ability to analyze data effectively. Travel is required up to 30% of the time. Join in making a positive impact on water resources!

Qualifications

• Background in customer relations within the water industry is ideal.
• Track record of achieving customer goals and driving satisfaction.
• Strong analytical skills to translate data into actionable insights.
• Willingness to travel up to 30% of the time.
• Experience engaging with customers in water/wastewater or similar industries.

Responsibilities

• Act as a trusted advisor to customers across North America.
• Support customers during onboarding and analysis.
• Drive retention and identify expansion opportunities.
• Communicate customer needs internally to enhance service.
• Conduct regular status calls and develop case studies and references.

Skills

Long-term relationship building

Excellent communication

Problem-solving

Analytical skills

Travel readiness

Job description

Providing effective talent solutions to the Water market | Business Manager @ Influx Search

Are you ready to make a positive impact preserving one of the most important resources in the world?

Influx Search is partnered with a dynamic start‑up at the forefront of wastewater technology. An introduction to the business: At the heart of everything they do, our client are driven by a mission to safeguard one of the Earth's most precious resources: water. By combining cutting edge technology, their platform uses AI and real‑time data analytics to help water utilities manage wastewater quality. At the heart of their vision lies a globally unique and IP‑protected platform. A solution that accommodates live, in‑flow telemetry without the need for shutdowns. This solution, years in the making, rests on a foundation of unwavering dedication and relentless testing. Now, we need someone to help deliver an outstanding customer experience.

Role: Customer Success Manager

As the Customer Success Manager, you won't just be part of a team – you'll be the face of the vision.

What You’ll Do

• You’ll act as a trusted advisor to customers across North America.
• You’ll work closely with customers during onboarding and deliver water quality insights to drive value.
• You’ll support customers throughout their journey, develop a deep understanding of their use case(s), communicate progress around quarterly targets to executives, prepare case studies and references, manage escalations, and conduct regular status calls.
• You’ll drive retention and identify expansion opportunities, achieve renewal targets, and drive customer satisfaction (including NPS).
• You’ll communicate the voice of the customer internally to other departments to ensure an excellent customer experience is delivered through developing an in‑depth understanding of customer needs.

Who You Are

• You’re a long‑term relationship builder with an emphasis on retention, proactive problem solving and a genuine passion for customer success.
• You’ll ideally have a background in speaking with customers across the water industry.
• You’re an excellent communicator, capable of speaking with stakeholders of all levels and seniorities; engineers through to c‑suite.
• You have a proven track record around successfully achieving customer goals, driving customer satisfaction, increasing customer retention, and solving customer issues.
• You have strong analytical skills with the ability to translate data into insights.
• You’re comfortable with travel, up to 30% of the time.

The Future Awaits…

If you’ve got this far and you think that you’re the right candidate for the job, we’re keen to hear from you! Even if you do not tick every box, but know you would be an excellent fit for this position, please consider applying; we would love the opportunity to hear why.

Join us in this pivotal mission as we offer you the chance to make a real impact on the world!

If this sounds like the right next career step for you and you want to find out more, hit that apply button or get in touch with Max Fraser‑Krauss directly on LinkedIn or via email [e-mail]

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Customer Service and Sales
• Industries: Software Development and Air, Water, and Waste Program Management