Strategic Client Success Manager - Drive Adoption & Growth

Waterfield Tech; Oregon; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Waterfield Tech is seeking a Client Success Manager to lead adoption and value realization for strategic accounts in the United States. You will serve as the primary day-to-day contact, coordinate cross-functional activities, and drive proactive engagement to maximize customer outcomes.

You will work closely with account leadership and delivery teams, manage risk, and identify opportunities for expansion while ensuring renewal readiness and long-term satisfaction. Travel as needed is expected.

Qualifications

• 3-7+ years in Customer Success, Account Management, or Consulting.
• Strong communication and stakeholder management skills.
• Ability to connect technical solutions to business value.
• Experience managing multiple clients.
• Preferred: CX, CCaaS, SaaS, or managed services.

Responsibilities

• Build and maintain strong, trusted relationships with key client stakeholders.
• Serve as the primary day-to-day liaison for assigned clients.
• Oversee and coordinate ongoing support and service activities.
• Act as an escalation point for client issues, driving resolution.
• Develop and execute client success plans aligned to customer goals and outcomes.
• Drive adoption of Waterfield solutions by identifying gaps and increasing value realization.
• Monitor account health, usage trends, and operational performance, identifying risks.
• Ensure account team is informed of developments, risks, and opportunities.
• Identify opportunities to expand Waterfield's footprint by uncovering unmet needs.
• Support and contribute to business reviews (MBRs/QBRs) with insights and data.
• Input into renewal planning by ensuring customers realize value.

Skills

Communication

Stakeholder mgmt

Client management

Multi-client handling

Job description

Waterfield Tech is seeking a Client Success Manager to lead adoption and value realization for strategic accounts in the United States. You will serve as the primary day-to-day contact, coordinate cross-functional activities, and drive proactive engagement to maximize customer outcomes.

You will work closely with account leadership and delivery teams, manage risk, and identify opportunities for expansion while ensuring renewal readiness and long-term satisfaction. Travel as needed is expected.