Customer Support Manager

Select Water Solutions, Inc.; Cambridge (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, coverage in +

Life and disability insurance plans

Paid Vacation Days and Paid Holidays

401K Plan with Company match

Referral bonus with no cap on amount

Paid Training

Job summary

Select Water Solutions, Inc. is seeking a Customer Support Manager to act as the liaison between customers and the company, ensuring their needs are understood, communicated, and implemented by management.

In this exempt, full-time position based in the United States, the CSM will meet with customers daily, coordinate with Operations and Account teams, and drive ongoing relationships while supporting business objectives and safety initiatives. Travel 50% as required.

Qualifications

• Bachelor's degree preferred.
• 10 years of relevant work experience may be accepted in lieu of a formal education.
• 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
• Strong facilitation skills with the ability to influence customer decision-makers.
• Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
• Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
• Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.
• Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams and Power Point.
• Superior interpersonal skills and ability to work as part of a cohesive team.
• Strong analytical organizational and planning skills.

Responsibilities

• Meet/Communicate with Customer on a daily basis to understand their needs.
• Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
• Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
• Follow up to ensure personnel and equipment needs for the job at hand.
• Follow up to ensure personnel and equipment is available as needs change for the customer.
• Continuing relationship with customer as more jobs and needs become available.
• Complete all required reports in timely manner.
• Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
• Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
• Participate in and complete company-required training programs.
• Participate in Environmental, Health and Safety initiatives as set forth by the company.
• Follow instructions and perform other duties as may be assigned by manager.
• Prospecting potential customers/industries and educating them on our services.

Skills

Relationship management

Account development

Facilitation

MS Office

Education

Bachelor's degree preferred

10 years of relevant work experience may be accepted in lieu of a formal education

Tools

Word

Excel

PowerPoint

Outlook

Teams

Adobe

Job description

Customer Support Manager

Job Details

Full Time / Part Time: Full Time

FLSA Classification: Exempt

Business Unit: Water Transfer

Reports to: Operations Manager

Travel Requirement: Yes

Job Description

Select’s Customer Support Manager is a liaison between the customer and Select Water Solutions. The CSM is responsible for maintaining the relationship between the customer and Select by understanding, implementing, and communicating the needs of the customer to Select Management.

The essential job functions include, but are not limited to

• Meet/Communicate with Customer on a daily basis to understand their needs.
• Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
• Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
• Follow up to ensure personnel and equipment needs for the job at hand.
• Follow up to ensure personnel and equipment is available as needs change for the customer.
• Continuing relationship with customer as more jobs and needs become available.
• Complete all required reports in timely manner.
• Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
• Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
• Participate in and complete company-required training programs.
• Participate in Environmental, Health and Safety initiatives as set forth by the company.
• Follow instructions and perform other duties as may be assigned by manager.
• Prospecting potential customers/industries and educating them on our services.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelors’ degree preferred.
• 10 years of relevant work experience may be accepted in lieu of a formal education.
• 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
• Strong facilitation skills with the ability to influence customer decision-makers.
• Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
• Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
• Must possess valid driver’s license and be eligible to drive a company vehicle according to Select’s insurance guidelines.
• Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams and Power Point.
• Superior interpersonal skills and ability to work as part of a cohesive team.
• Strong analytical organizational and planning skills.

Select Values and Guiding Principles

• W: Working Safe
• A: Accountability
• T: Teamwork
• E: Excellence
• R: Respect

Top Tier Benefits

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan with Company match.
• Referral bonus with no cap on amount of referrals.
• Paid Training.

Compensation Information

Compensation is competitive and commensurate with experience.

Physical Demands and Exposures

• Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.
• Involves Traveling 50% of the time and sitting for extended periods of time.
• Exposure to noise levels requiring the use of hearing protection.
• Needs high degree of concentration in a busy area.
• Ability to individually lift: Maximum 25 lbs.