Technical Support Manager – Water Filtration Solutions

Amiad USA; Mooresville (NC); Presencial; USD 85 000 - 115 000; Tempo integral

Resumo da oferta

Amiad USA is seeking a Technical Support Manager to lead the North America TS operations. The role focuses on resolving complex customer issues across Amiad product lines, coordinating daily team activity, and guiding technicians in the field.

You will interact with customers, document site visit reports, and ensure timely responses to faults while promoting spare parts sales and service packages. Up to 50% travel is required.

Qualificações

• 5+ years of experience with water filtration and/or water treatment systems.
• Ability to speak and write clearly and accurately.
• Knowledge of filtration and water treatment technologies preferred.
• Knowledge of customer service principles and practices.
• Effective listening skills and strong troubleshooting ability.
• Willingness to cooperate with others and work for the greater good.

Responsabilidades

• Provide technical support on Amiad product lines and solutions over phone and email, coordinating daily activity of the Technical Support team.
• Interact with customers to provide technical information in response to faults and requests.
• Generate and document site visit reports.
• Gather customer information and determine the issue by evaluating symptoms.
• Diagnose and resolve technical hardware and software issues, researching required information.
• Represent the company to evaluate the technical aspects of customer quality complaints.
• Promote aftersales activities, including spare parts sales and service visits.

Conhecimentos

Phone etiquette

Communication skills

Listening skills

Troubleshooting

Formação académica

5+ years water filtration experience

Knowledge of filtration technologies

Descrição da oferta de emprego

Amiad USA is seeking a Technical Support Manager to lead the North America TS operations. The role focuses on resolving complex customer issues across Amiad product lines, coordinating daily team activity, and guiding technicians in the field.

You will interact with customers, document site visit reports, and ensure timely responses to faults while promoting spare parts sales and service packages. Up to 50% travel is required.