Remote Travel Support Specialist — Client Concierge

Destinationknot; Alabama; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Travel discounts

Ongoing professional development

Remote work and flexible schedule

Job summary

Destinationknot is seeking a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. The role focuses on providing white-glove service and real-time problem solving for travel-related inquiries.

You will respond to client questions, coordinate changes with airlines and hotels, and maintain detailed records in our CRM. The position offers a remote environment and a flexible schedule, with growth potential into advisor or team lead roles.

Qualifications

• Previous experience in travel agency or customer support roles.
• Strong attention to detail and excellent communication skills.
• Tech-savvy and comfortable using booking platforms and CRMs.

Responsibilities

• Respond to client inquiries about existing or upcoming trips.
• Resolve travel issues (delays, cancellations, schedule changes) in real time.
• Communicate with airlines, hotels, and tour providers to make changes.
• Confirm itinerary details, send reminders, and provide travel tips.
• Document interactions and maintain client records in our CRM system.

Skills

Client communications

Problem solving

CRMs

Attention to detail

Remote work

Tools

Booking platforms

Job description

Destinationknot is seeking a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. The role focuses on providing white-glove service and real-time problem solving for travel-related inquiries.

You will respond to client questions, coordinate changes with airlines and hotels, and maintain detailed records in our CRM. The position offers a remote environment and a flexible schedule, with growth potential into advisor or team lead roles.