Travel Medical Support Specialist (Hybrid)

Zurich Cover-More; Stevens Point (WI); Hybrid; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Volunteer leave

Parental leave

401(k) with employer matching

Zusammenfassung

Zurich Cover-More is seeking Medical Assistance Coordinators to support travelers with medical issues abroad. You will coordinate care, arrange prescriptions, and assist with medical travel, working closely with healthcare professionals and global service partners.

This fast-paced, people-focused role requires calm communication, attention to detail, empathy, and the ability to manage multiple cases. Training will cover real-world scenarios and established policies.

Qualifikationen

• Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.
• Strong verbal communication skills, with the ability to explain information clearly and compassionately.
• The ability to remain calm, empathetic, and professional when supporting people in distress.
• Strong organisational skills and attention to detail, with confidence documenting information accurately and thoroughly.
• The ability to multitask, prioritise competing demands, and follow established processes.

Aufgaben

• Take inbound calls from clients experiencing medical situations while traveling, ranging from minor concerns to urgent medical needs.
• Provide calm, clear guidance and emotional reassurance to clients and their families during stressful and unfamiliar circumstances.
• Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements.
• Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care is arranged.
• Apply critical thinking and sound judgement to assess situations and identify appropriate next steps within policy and operational guidelines.
• Manage multiple cases at once, prioritising effectively in a dynamic, fast-paced environment.
• Accurately document case details, decisions, and client interactions in case management and policy systems.
• Contribute to a consistently positive, professional and empathetic experience for every client, even in high-pressure situations.

Kenntnisse

Customer service

Verbal communication

Calm under pressure

Multitasking

Empathy

Documentation

Problem-solving

Ausbildung

High School Diploma or equivalent

Tools

Case management systems

Jobbeschreibung

Zurich Cover-More is seeking Medical Assistance Coordinators to support travelers with medical issues abroad. You will coordinate care, arrange prescriptions, and assist with medical travel, working closely with healthcare professionals and global service partners.

This fast-paced, people-focused role requires calm communication, attention to detail, empathy, and the ability to manage multiple cases. Training will cover real-world scenarios and established policies.