Travel Assistance Specialist - Real-Time Support & Concierge

Zurich Cover-More; Houston (TX); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Parental leave

Job summary

Zurich Cover-More is seeking a customer-focused professional to support travelers during disruptions, providing real-time assistance, planning, and reassurance. You will multitask across calls and systems while delivering proactive care and professional support from first contact to resolution.

Ideal candidates have at least 2 years of customer service experience, excellent communication abilities, and capacity to document interactions while handling sensitive information with care.

Qualifications

• 2+ years of providing exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to work 7:00am – 3:00pm Mon-Fri with rotating weekends.

Responsibilities

• Handle inbound calls from policyholders regarding their travel related emergencies, including lost luggage tracking, passport and visa replacement, travel rebooking, and pre-trip planning and concierge services.
• Create a positive customer experience over the phone while using knowledge of products and services offered by our assistance team.
• Utilize critical thinking and creative thinking to provide out-of-the-box solutions for policyholders.
• Effectively multi-task by documenting policyholder interactions while communicating over the phone.

Skills

Customer service

Communication skills

Problem solving

MS Office

Multi-tasking

Education

High school diploma

Job description

Zurich Cover-More is seeking a customer-focused professional to support travelers during disruptions, providing real-time assistance, planning, and reassurance. You will multitask across calls and systems while delivering proactive care and professional support from first contact to resolution.

Ideal candidates have at least 2 years of customer service experience, excellent communication abilities, and capacity to document interactions while handling sensitive information with care.