Travel Medical Assistance Specialist

Zurich Insurance; Stevens Point (WI); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Health plan

401(k) with employer match

Paid parental leave

Volunteer leave

EAP programs

Job summary

Zurich Cover-More's Travel Guard team seeks a Medical Assistance Coordinator to support travelers with medical issues abroad. You will coordinate care, arrange prescriptions, liaise with hospitals and global partners, and document case details in our systems.

The role requires calm communication, empathy, and strong multitasking in a fast-paced environment. Training is provided, with a hybrid schedule offering 3 days in the office and 2 days remote, plus shift differentials.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service, call-centre, healthcare coordination, travel assistance, or another client-facing role.

Responsibilities

• Take inbound calls from clients experiencing medical situations while traveling.
• Provide calm, clear guidance and emotional reassurance to clients and their families during stressful circumstances.
• Coordinate medical services including doctor and facility referrals, prescription replacements, and medically related travel arrangements.
• Liaise with medical professionals, hospitals, clinics, and global assistance partners to ensure appropriate care is arranged.
• Apply critical thinking and sound judgement to assess situations and identify appropriate next steps within policy and operational guidelines.
• Manage multiple cases at once, prioritising effectively in a dynamic, fast-paced environment.
• Accurately document case details, decisions, and client interactions in case management and policy systems.
• Contribute to a consistently positive, professional and empathetic experience for every client.

Skills

Customer service

Call-centre

Healthcare coordination

Travel assistance

Multilingual skills

Education

High School Diploma or equivalent

Job description

Zurich Cover-More's Travel Guard team seeks a Medical Assistance Coordinator to support travelers with medical issues abroad. You will coordinate care, arrange prescriptions, liaise with hospitals and global partners, and document case details in our systems.

The role requires calm communication, empathy, and strong multitasking in a fast-paced environment. Training is provided, with a hybrid schedule offering 3 days in the office and 2 days remote, plus shift differentials.