Travel Information Specialist

Commerce; Oine (NC); On-site; USD 31,000 - 38,000; Full time

Job summary

The North Carolina Department of Commerce seeks a Travel Counselor at the Norlina, NC Welcome Center (I-85 North). You will provide visitor information and outstanding customer service to travelers and plan responses to travel inquiries.

Responsibilities include sharing NC attractions, routes, lodging options, and event details while maintaining brochure displays. The role requires schedule flexibility and a commitment to welcoming visitors seven days a week.

Qualifications

• Ability to provide customer service-focused hospitality to the traveling public.
• Basic knowledge of Microsoft Word, MS Excel, and Internet search engines.
• Experience providing information about North Carolina’s attractions, events, accommodations, recreational opportunities, history, and geographic features.
• Ability to communicate clearly and effectively with the public through oral and written communication while assisting visitors with travel-related inquiries.

Responsibilities

• Use all available resources to provide visitors with excellent customer service.
• Provide information about the state and its tourist facilities to visitors.
• Distribute information on attractions, events, and accommodations to visitors.
• Provide highway routing information to visitors.
• Maintain brochure display racks, back stock, and order new and replacement brochures.
• Participate in study/familiarization tours and share your experiences with coworkers.
• Occasionally conduct oral presentations to schools or civic groups.

Skills

Customer service

Communication

Hospitality

Public interaction

Tools

Microsoft Word

MS Excel

Internet search engines

Job description

The North Carolina Department of Commerce seeks a Travel Counselor at the Norlina, NC Welcome Center (I-85 North). You will provide visitor information and outstanding customer service to travelers and plan responses to travel inquiries.

Responsibilities include sharing NC attractions, routes, lodging options, and event details while maintaining brochure displays. The role requires schedule flexibility and a commitment to welcoming visitors seven days a week.