Travel Information Counselor – Welcome Center

Commerce; Shelton Laurel (NC); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Retirement

Paid holidays

Job summary

The North Carolina Department of Commerce seeks an Administrative Associate I (S) to support the Visitor Services Program at the I-40 West Welcome Center in Haywood County. Responsibilities include delivering excellent customer service, providing travel information, and distributing brochures.

You will assist with routing inquiries, maintain displays, and participate in outreach and school presentations. This full-time role offers state benefits and a schedule supporting 7 days a week operation.

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Experience providing information about attractions, events, and facilities.

Responsibilities

• Use available resources to provide visitors with excellent customer service.
• Provide information about North Carolina's tourist facilities to visitors.
• Distribute information on attractions, events, and accommodations to visitors.
• Provide highway routing information to visitors.
• Maintain brochure display racks and back stock; order new brochures.
• Participate in familiarization tours and share experiences with coworkers.
• Occasionally conduct oral presentations to schools or civic groups.

Skills

Customer service

Public information

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

The North Carolina Department of Commerce seeks an Administrative Associate I (S) to support the Visitor Services Program at the I-40 West Welcome Center in Haywood County. Responsibilities include delivering excellent customer service, providing travel information, and distributing brochures.

You will assist with routing inquiries, maintain displays, and participate in outreach and school presentations. This full-time role offers state benefits and a schedule supporting 7 days a week operation.