Tourism Coordinator I

State-of-South-Carolina; South Carolina; On-site; USD 30,000 - 38,000; Full time

Job summary

The South Carolina Department of Parks, Recreation & Tourism is seeking a Tourism Coordinator I at the Hardeeville Welcome Center. The role delivers front-line information, promotes South Carolina destinations, and encourages visitor spending through superior service.

Full-time position, 37.5 hours per week on a rotating schedule including weekends and holidays. Ideal candidates have hospitality-related education or two years of customer service experience and strong communication skills.

Qualifications

• Provide excellent customer service to every visitor of the Welcome Center.
• Promote destinations and accommodations to extend stays and increase expenditures.
• Expand knowledge of SC tourism products through regular training.
• Maintain complete and accurate inventory of literature and promotional materials.
• Gather traveler research information and enter it into the database.
• Maintain good working relationships with Visitor Service staff and partners.
• Promote teamwork with PRT departments and external tourism partners.

Responsibilities

• Provide a positive, quality customer service experience to visitors of the Welcome Center.
• Promote destinations and accommodations to visitors to extend stays and increase visitor expenditures.
• Expand personal knowledge of South Carolina tourism products and Welcome Center operations through training.
• Maintain inventory of literature and promotional materials to support visitor information and service efforts.
• Gather traveler research information and enter it into the database.
• Maintain relationships with staff and partners to meet program goals and encourage teamwork.
• Practice and promote teamwork with PRT departments and external tourism partners.

Skills

Customer service

Public contact

Oral and written communication

Teamwork

Training

Education

Associate degree in hospitality, marketing, public relations, retail or related field

High school diploma or GED + 2 years customer service experience

Job description

The South Carolina Welcome Center Program exists to increase travel expenditures and expand economic development within the state's tourism industry. The centers generate millions of dollars annually in additional travel revenue by simplifying the travel planning experience and offering complimentary services and proactive one-on-one marketing by our highly trained staff. The South Carolina Welcome Centers make complimentary accommodation and attraction reservations for travelers at no cost to our industry partners. The intent is to offer quality customer service and to "close the sale" in an effort to maximize tourism expenditures in the state.

Job Purpose and Duties:

Tourism Coordinator I's are to provide excellent customer service to every visitor of the Welcome Center, increase visitor spending in South Carolina through front-line information service and promotion of South Carolina destinations, thus influencing current and future visitor travel plans.

• 1) Provide a positive, quality customer service experience to visitors of the Welcome Center.
• 2) Promote destinations and accommodations to visitors in order to extend stays and increase visitor expenditures in South Carolina.
• 3) Expand personal scope of knowledge of South Carolina tourism product and Welcome Center operations by participating in regular training.
• 4) Maintain complete and accurate inventory of literature and promotional materials to support visitor information and customer service efforts.
• 5) Gather and enter traveler research information into database.
• 6) Maintain a good working relationship with all Visitor Service staff and partners to ensure program goals and objectives are met. Encourage open communication and practice and promote teamwork within the center and on the Welcome Center grounds.
• 7) Practice and promote teamwork with PRT departments and external tourism partners.

Associate degree in hospitality, marketing, public relations, retail or closely related field preferred, or high school graduate/GED + two years of customer service and public contact experience in a related field.

Additional Requirements:

• 1) Requires lifting up to 50 pounds, travel, inventory duties, and working 37.5 hours rotation with weekends and holidays. Job includes extensive walking and standing. Computer skills and some overnight training-related travel required. Requires strong customer service skills.
• 2) Ability to provide visitors with travel-related information; assist visitors with directions and reservations; stock and inventory literature. Job includes extensive walking, standing and the ability to lift and carry up to 50 lbs. Computer skills and some overnight training-related travel required. Strong customer service, oral and written communication skills required.
• 3) Valid Drivers License or government issued ID required.

Actual Job Location: Hardeeville Welcome Center

Full-time, 37.5 hours per week rotating schedule including weekends and holidays.

The South Carolina Department of Parks, Recreation & Tourism is an Equal Opportunity, Aff