Tourism Coordinator I

South Carolina Department of Parks, Recreation & Tourism; Beaufort (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

South Carolina Department of Parks, Recreation & Tourism seeks a Tourism Coordinator I to deliver outstanding visitor service at the Hardeeville Welcome Center. You will promote South Carolina destinations and accommodations to encourage longer visits and higher visitor spending while expanding your knowledge of SC tourism products.

The role requires training participation, strong communication, and teamwork with staff and partners, alongside lifting, travel, and occasional overnight training.

Qualifications

• Associate degree in hospitality, marketing, public relations, retail or closely related field preferred.
• Two years of customer service/public contact experience in a related field if not holding an Associate degree.

Responsibilities

• Provide excellent customer service to Welcome Center visitors.
• Promote destinations and accommodations to extend stays and increase visitor expenditures.
• Expand knowledge of SC tourism products and Welcome Center operations through training.
• Maintain inventory of literature and promotional materials.
• Gather and enter traveler research information into database.
• Maintain good working relationships with Visitor Service staff and partners; promote teamwork.
• Collaborate with PRT departments and external tourism partners.

Skills

Customer service

Communication skills

Teamwork

Education

Associate degree in hospitality, marketing, public relations, retail or closely related field

Job description

Job Responsibilities

The South Carolina Welcome Center Program exists to increase travel expenditures and expand economic development within the state's tourism industry. The centers generate millions of dollars annually in additional travel revenue by simplifying the travel planning experience and offering complimentary services and proactive one-on-one marketing by our highly trained staff. The South Carolina Welcome Centers make complimentary accommodation and attraction reservations for travelers at no cost to our industry partners. The intent is to offer quality customer service and to "close the sale" in an effort to maximize tourism expenditures in the state.

The South Carolina Welcome Center Program exists to increase travel expenditures and expand economic development within the state's tourism industry. The centers generate millions of dollars annually in additional travel revenue by simplifying the travel planning experience and offering complimentary services and proactive one-on-one marketing by our highly trained staff. The South Carolina Welcome Centers make complimentary accommodation and attraction reservations for travelers at no cost to our industry partners. The intent is to offer quality customer service and to "close the sale" in an effort to maximize tourism expenditures in the state.

Job Purpose And Duties

Tourism Coordinator I's are to provide excellent customer service to every visitor of the Welcome Center, increase visitor spending in South Carolina through front-line information service and promotion of South Carolina destinations, thus influencing current and future visitor travel plans.

• Provide a positive, quality customer service experience to visitors of the Welcome Center.
• Promote destinations and accommodations to visitors in order to extend stays and increase visitor expenditures in South Carolina.
• Expand personal scope of knowledge of South Carolina tourism product and Welcome Center operations by participating in regular training.
• Maintain complete and accurate inventory of literature and promotional materials to support visitor information and customer service efforts.
• Gather and enter traveler research information into database.
• Maintain a good working relationship with all Visitor Service staff and partners to ensure program goals and objectives are met. Encourage open communication and practice and promote teamwork within the center and on the Welcome Center grounds.
• Practice and promote teamwork with PRT departments and external tourism partners.

Minimum And Additional Requirements

Associate degree in hospitality, marketing, public relations, retail or closely related field preferred, or high school graduate/GED + two years of customer service and public contact experience in a related field.

Additional Requirements

• Requires lifting up to 50 pounds, travel, inventory duties, and working 37.5 hours rotation with weekends and holidays. Job includes extensive walking and standing. Computer skills and some overnight training-related travel required. Requires strong customer service skills.
• Ability to provide visitors with travel-related information; assist visitors with directions and reservations; stock and inventory literature. Job includes extensive walking, standing and the ability to lift and carry up to 50 lbs. Computer skills and some overnight training-related travel required. Strong customer service, oral and written communication skills required.
• Valid Drivers License or government issued ID required.

Additional Comments

Actual Job Location: Hardeeville Welcome Center

Full-time, 37.5 hours per week rotating schedule including weekends and holidays.

The South Carolina Department of Parks, Recreation & Tourism is an Equal Opportunity, Affirmative Action employer.