Travel Counselor - Admin Assoc I (Temporary - Warren)

NC Office of State Human Resources; North Carolina; On-site; USD 6,546,000 - 9,324,000; Part time

Job summary

The NC Office of State Human Resources seeks a part-time Travel Counselor/Admin Associate for the Welcome Center program in Norlina, Warren County. You will assist visitors, provide travel information, and make hotel reservations at state Welcome Centers along interstate routes.

This temporary position offers up to 32 hours per month, with variable shifts including weekends and holidays. Training and customer service experience in tourism are beneficial.

Qualifications

• General knowledge of the principles and practices of public relations, sales and customer service.
• General knowledge of promotional and publicity media suitable for use in the development of the tourism industry.
• Ability to learn and communicate general tourism information, including basic information regarding attractions, events, accommodations, recreational, historical and geographic features of the state.
• Ability to assess and use tools available to provide customer service and complete assignments, including computers, Microsoft Office products and online search engines.

Responsibilities

• Greeting visitors, answering questions about the State of North Carolina and its tourist facilities.
• Distribute information on attractions, events, accommodations; and providing highway route information.
• Travel counselors make hotel and motel reservations.
• Maintain brochure display racks and back stock and order new and replacement brochures.
• Participate in familiarization tours and sharing experiences with other employees.
• Use available resources to satisfy visitor inquiries which includes giving occasional presentations to schools or civic groups.
• Work Part-time hours, up to 32 hours per month (8 hours per week) with Monday-Friday, rotating shifts, etc.). Sunday-Saturday varying - Weekend/holiday work required.

Skills

Public relations

Sales & customer service

Tourism information

Office software

Maps reading

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Agency

Office of State Human Resources

Division

Temporary Solutions

Job Classification Title

Administrative Associate I (S)

Grade

NC01

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description Of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is with NC Commerce - Tourism, Film, and Sports Development, located at I-85 N. Welcome Center / 231 Interstate I-85N, Norlina NC, Warren County 27563.

Job Order Hourly Rate of Pay: $15 (Based on education and/or years of relevant work experience reflected on the application).

Details Of The Position

The Visitor Services Program works in cooperation with strategic partners to strengthen the state's tourism industry by providing customer service and information on travel to and within North Carolina to visitors and potential visitors. The Welcome Center program maximizes the opportunities to increase visitor expenditures through responsive sales and marketing initiatives and quality personal customer service at points of entry to the state along interstate highways. Welcome Centers provide multiple travel services, such as providing travel information, planning trips, routing, distributing travel literature and making reservations for accommodations.

Role

This temporary Travel Counselor/ Admin Associate could be a fun part-time role for the right candidate. Travel Counselors are public relations positions that serve the traveling public.

• Greeting visitors, answering questions about the State of North Carolina and its tourist facilities
• Distribute information on attractions, events, accommodations; and providing highway route information.
• Travel counselors make hotel and motel reservations
• Maintain brochure display racks and back stock and order new and replacement brochures
• Participate in familiarization tours and sharing experiences with other employees
• Use available resources to satisfy visitor inquiries which includes giving occasional presentations to schools or civic groups
• Work Part-time hours, up to 32 hours per MONTH (8 hours per week) with Monday-Friday, rotating shifts, etc.). Sunday-Saturday varying - Weekend/holiday work required. Limited overnight travel

Knowledge Skills And Abilities/Management Preferences

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The Knowledge, Skills, and Abilities listed within this vacancy announcement will be used only as management preferences and will be used to screen for the most qualified pool of applicants.

• General knowledge of the principles and practices of public relations, sales and customer service
• General knowledge of promotional and publicity media suitable for use in the development of the tourism industry
• Ability to learn and communicate general tourism information, including basic information regarding attractions, events, accommodations, recreational, historical and geographic features of the state
• Ability to assess and use tools available to provide customer service and complete assignments, including computers, Microsoft Office products and online search engines
• Ability to read maps
• Pleasant demeanor with the ability to communicate tactfully and be cordial with all types of people
• Ability to compile information and communicate it accurately
• Ability to make group presentations

Minimum Education And Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.